Luisa Via Roma Support Center

LUISA VIA ROMA S.p.A. reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.

Once an order is placed for available items, no changes can be made to that order.
Orders placed separately will be shipped separately.

LUISA VIA ROMA S.p.A. reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping.

LUISA VIA ROMA S.p.A. reserves the right to decline to process an order and/or offer services to anyone at any time.

When the order is shipped, Clients receive an email from LUISAVIAROMA.COM specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, Clients will be notified directly by the courier and/or LUISAVIAROMA.COM.

It is possible to check the status of your order online by going to MY AREA and entering your email and order number.

Once an order is placed for available items, no changes can be made to that order.
Orders placed separately will be shipped separately.

LUISAVIAROMA.COM accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.

Items featured on the website reflect the actual availability of the item in color and size. The website is linked to all the holdings of LUISA VIA ROMA S.p.A. including warehouses and stores.

As an authorized retailer of all brands present on the website, LUISAVIAROMA.COM guarantees the complete authenticity of each and every item featured.

Once an order request has been received, LUISAVIAROMA.COM reserves the right to re-confirm the availability of the merchandise.

Clients will be informed if, for any reason, the item ordered is not available or if the order cannot be processed as per the Client’s request.