The customer is responsible for all duties or taxes. If you return an item or refuse an item and Madison Style is charged a tax, that duty or tax amount will be deducted from your order total before Madison Style credit your account.
Please refer to the return form enclosed in your package.
Attn: Internet Returns
9630 Brighton Way
Beverly Hills, CA 90210
If you would like to exchange an item for another color or size, please contact Madison Style via email [email protected] or phone 310-273-1203 to ensure that the new item is available. Madison Style will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. Madison Style will ship the exchange to you at our expense (does not apply to international orders).
If you receive an item that is defective, damaged or incorrect, you must notify Madison Style via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. Madison Style will email you a FedEx/UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
If you are not satisfied with your online purchase, please follow guidelines for returns:
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer. In order to comply with export regulations, Madison Style is required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, Madison Style could lose the right to export to your country should it ever be discovered that Madison Style was misrepresenting the value. Because Madison Style was a retailer, Madison Style is prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
INTERNATIONAL (EXCLUDES TAX & DUTY) $50
For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via United States Postal Service. Please use a valid street address, as Madison Style cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under control. Please note, order modifications cannot be made after the order has been placed.
Madison Style is able to ship to countries other than those listed above. Such orders cannot be processed on line, but you may email, fax or phone in your order. Madison Style recommend faxing or phoning in your credit card number; for security purposes, email is not advised. Please contact Madison Style at [email protected] International shipping fees range from $50 - $150 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
All US orders are shipped via FedEx or UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Express orders placed before 12:00 pm PST will be shipped same day.
Orders are processed Monday - Friday. Processing may take up to 48 hours depending when the order was placed, availability, as well as credit card verification. During special launches, processing may take up to 5-7 business days. Madison Style will email you when the order is shipped. Madison Style is unable to ship to APO/FPO or PO Box addresses. All orders ship with "Signature Required" option for security reasons.
Also, you can visit Madison Style Official Website to get more helps, faqs and knowledge base.
Madison is a luxury store specializing in women's high-end fashion and accessories. With a selection of the most forward thinking as well the as oldest standing Houses in footwear, Madison continues to remain an international footwear authority for over twenty six years and counting. Announced one of the best shoe stores in the world by Italian Vogue, Madison is as well admired globally as it is in its origin of Los Angeles.