Magiccubemall Support Center

Magiccubemall offers regular air mail post and registered airmail post shipping methods for free. For larger or urgent orders, customers are welcome to choose EMS Express for faster delivery of products for a nominal upgrade fee to cover cost. The EMS upgrade option and fee information are available via a selection box on the shopping cart page before you checkout.

Magiccubemall offers site-wide free shipping, so you pay nothing on shipping at all. Magiccubemall does offer free EMS upgrades for larger orders for faster delivery.

While it generally takes 3-5 weeks for air mail and register airmail delivery, EMS takes about 1-2 weeks for most countries (including the US).

Because magiccubemall sends products from Hong Kong (a free port), there is nosales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from magiccubemall.

Magiccubemall accepts credit card and Paypal as payment method right now.

For less than 0.01% orders, due to network problem between Paypal and Magiccubemall's server, your order number may not appear in your magiccubemall account, please contact Magiccubemall's staff: service@magiccubemall.com , Magiccubemall will check Magiccubemall's paypal account and confirm your payment and create the order for you manually. Please include your Paypal Email and transaction ID in it.

For refunds, 98% of the time instant paypal refund is offered. However under certain circumstances instant refunds are not permitted by PayPal (e.g. over time limit, payer account issues, etc). 

Magiccubemall ships the packages via Hong Kong Post Airmail. Magiccubemall's systems are integrated and Magiccubemall has partnership accounts with Hong Kong Post in order to make free shipping offers available.

If you find any products sold in Magiccubemall infringes your IPR, please contact sales manager via Email: service@magiccubemall.com

Refunds are processed within 1-5 business days, after you received Magiccubemall's confirmation on the cancelation.

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.

You can obtain your order status directly at the  Magiccubemall Account Manager   with your order number (or transaction ID) and e-mail address.