Mankind UK Support Center

Find Mankind UK helps, faqs and knowledge base quickly

How Can I Pay for My Mankind Order?


Mankind offers a variety of online payment methods to ensure customers can place orders with ease. 

  • Visa
  • Visa Debit
  • Mastercard
  • Maestro
  • American Express
  • Alipay
  • One4all
  • PayPal

You can select your preferred payment method at checkout. As Mankind takes fraud very seriously, you will face validation and authorization by Mankind and the card issuer. 

Mankind does this to ensure that customers are safe while they shop.

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Can I Make Changes to My Basket At Mankind?


Yes, click on the 'My Basket' icon at the top of the page and you'll be able to see the item(s) you have in there so far.  

Use the + button to stock-up on your favorite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.

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The Item I Ordered is Out Of Stock. Why is It On the Website of Mankind ?


All items ordered with Mankind depend upon availability. Mankind wants you to be able to order and receive the products you love effortlessly, so they will always aim to let you know if an item is out of stock. 

Now and again there can be an unexpected delay if so Mankind will get in touch to let you know.

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How Do I Report a Fault With My Product At Mankind ?


Please accept apologies if you believe there is a fault with your item, Mankind will take all complaints regarding the quality of their products seriously and they will need to investigate the reported fault in more detail. 

In order to do this, Mankind asks that you contact us through your account using the online message center. Please provide details of the fault and where possible attach pictures to your message.

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What Should I Do If My Item is Damaged From Mankind?


Although Mankind takes care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept their apologies if you have received a damaged item. 

Mankind asks that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact Mankind through your account using the online message center. Please attach any pictures you have of the damage to the message. A member of their team will review the details and offer the best resolution to resolve your query.

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What Should I Do If I Receive an Incorrect Item From Mankind ?


Mankind has high standards when it comes to packaging your order, however, mistakes, do occur from time to time. Please accept their apologies if you have received an incorrect item. As part of their customer objectives, Mankind will do their utmost to resolve your query with speed, ease and with absolute minimal inconvenience. 

Mankind will review each case individually when considering the return of the product; in some cases, Mankind may require further information such as pictures so they can choose the best course of action. Mankind's aim is to provide the best solution for you as quickly as possible. 

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Also, you can visit Mankind UK Official Website to get more helps, faqs and knowledge base.

About Mankind UK

Here at Mankind, we're determined to make grooming a fuss-free, pleasurable experience to get you looking and feeling great.

As men, approaching an assistant at a department store counter can be a daunting prospect, and in this fast-paced world we live in it’s not always easy to find the time. That’s why we’ve committed to bringing grooming solutions to you, so that you can quickly read up on your concerns, identify your needs and find the right tools for the job.

Mankind encompasses the modern man; the man that isn’t afraid to take care of himself, and is even less afraid to show it. Our collection contains everything from high-quality hair formulas to some of the best skin care products around so that you can tend to your body, hair and shaving niggles - or even strike some goodies off your wishlist - from the comfort of your own home.