Mankind UK Support Center

Mankind offers a variety of online payment methods to ensure customers can place orders with ease. 

• Visa
• Visa Debit
• Mastercard
• Maestro
• American Express
• Alipay
• One4all
• PayPal

You can select your preferred payment method at checkout. As Mankind takes fraud very seriously, you will face validation and authorization by Mankind and the card issuer. 

Mankind does this to ensure that customers are safe while they shop.

Yes, click on the 'My Basket' icon at the top of the page and you'll be able to see the item(s) you have in there so far.  

Use the + button to stock-up on your favorite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.

All items ordered with Mankind depend upon availability. Mankind wants you to be able to order and receive the products you love effortlessly, so they will always aim to let you know if an item is out of stock. 

Now and again there can be an unexpected delay if so Mankind will get in touch to let you know.

Please accept apologies if you believe there is a fault with your item, Mankind will take all complaints regarding the quality of their products seriously and they will need to investigate the reported fault in more detail. 

In order to do this, Mankind asks that you contact us through your account using the online message center. Please provide details of the fault and where possible attach pictures to your message.

Although Mankind takes care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept their apologies if you have received a damaged item. 

Mankind asks that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact Mankind through your account using the online message center. Please attach any pictures you have of the damage to the message. A member of their team will review the details and offer the best resolution to resolve your query.

Mankind has high standards when it comes to packaging your order, however, mistakes, do occur from time to time. Please accept their apologies if you have received an incorrect item. As part of their customer objectives, Mankind will do their utmost to resolve your query with speed, ease and with absolute minimal inconvenience. 

Mankind will review each case individually when considering the return of the product; in some cases, Mankind may require further information such as pictures so they can choose the best course of action. Mankind's aim is to provide the best solution for you as quickly as possible.