Mark and Graham Support Center

To redeem, enter the 16-digit Gift Card number and the 8-digit PIN (both numbers can be found on the back of the card) at checkout, and the Gift Card value will be deducted automatically from your total.

Some larger items, and items sent directly from our vendors, cannot be gift wrapped. Gift messages can be included on the packing slip of any order at no extra charge.

Mark and Graham can only offer one customized gift message per shipping address. 

For Front Door Shipping, shipping and processing charges are based on the merchandise total for each delivery address. If available, next day delivery incurs an additional charge.  

For Truck Delivery, unlimited flat rate shipping and processing charges are based on the distance from the warehouse to the shipping address, as well as order total.

The products are delivered in two ways, either:  

• Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address 
• Truck Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes the Premium White Glove service and Unlimited Items for a Flat Rate fee

Unfortunately,  Mark and Graham does not offer returns on personalized products. Verify your monogram or personalization is correct before purchasing.

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

When you checkout, you will be given the option on the shipping page to "Ship to multiple addresses."

• Return by UPS – print a return label from the Returns Policy page and bring to a UPS location.  
• For non-custom furniture and other oversized items, call Customer Service at 1.888.965.6275
• Return to Stores – you can return non-furniture items to your local Mark and Graham store for free. 

You can track your order 24 hours after it is placed.