May I Exchange an Item In My Web Order?

Yes. For exchanges via mail, please complete the order blank on the back of your invoice indicating the exchange item #, size and color you would like. Please note that Chadwicks does not charge shipping on exchanged orders and that return postage is not reimbursed.

Related FAQ

  • What is Chadwicks' Return Policy?

    You may return any merchandise within 30 days and receive a full refund on the price you paid (less any shipping charges), or take up to 90 days to decide and receive a merchandise credit towards your next purchase. If you would like to exchange an item, Chadwicks will not char…

  • How Do I Unsubscribe From the Email List?

    If you wish to opt out of receiving Chadwicks promotional emails, simply click the “unsubscribe” link found at the bottom of any email, or contact Customer Care at 1-877-330-3393.

  • May I Place Orders Over the Phone?

    Yes! To order by phone, call toll-free 1-877-330-3393. Please note Customer Care hours of operation at the top of this page.

  • How Do I Stop Receiving the Catalog In the Mail?

    If you prefer not to receive mailings, your address is incorrect or you are receiving duplicate catalogs, please cut your mailing label from the back cover of your catalog and send it to: Chadwicks Mail Preference Service, 42 Thomas Patten Drive, Randolph, MA 02368.

  • How Do I Update My Personal Information?

    Once you’ve created your online account, you can edit your information, review your order history, create a wish list, and more by clicking on your personal information at the top of the screen (next to Order Status).

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