Is possible to request an exchange of your order by filling the Return procedure form on your Profile Page selecting the option “Change”. This will depend on availability of stock of the product in the requested size/colour.
MCLABELS.COM reserves the right not to accept products without Authenticity Card and other original labels. MCLABELS will recommend to try on the item before to remove any label. Moreover articles returned in different conditions from the ones certified by MCLABELS.COM before shipment, will not be accepted.
At this moment MCLABELS does not deliver to PO Boxes due to courier restrictions.
The customer will receive an e-mail with the tracking number of the shipment as soon as the package will be picked up from our warehouse by DHL.Thanks to this number it is possible to track your delivery status at any time by inserting the tracking number on the courier website (http://www.dhl.com/en/express/tracking.html).
Your order is covered by the courier basic insurance which does not cover the total amount of the order.
Refund timing can vary from 3 to 10 days. Please keep into consideration the bank’ elaboration time needed to process the request. Refund of the returned item will be charged back onto the same payment tool (bank account, credit card or PayPal) used to close your order. There is also the possibility for the customer to receive the refund as a promo-code to use at your next Checkout. Please tick this option when filling the return form on www.mclabels.com.
Refund timing can vary from 3 to 10 days. Please keep into consideration the bank’ elaboration time needed to process the request. Refund of the returned item will be charged back onto the same payment tool (bank account, credit card or PayPal) used to close your order. There is also the possibility for the customer to receive the refund as a promo-code to use at your next Checkout. Please tick this option when filling the return form on www.mclabels.com.
On MCLABELS.COM the currency will be automatically set according to the country selected from the Menu on top of the Homepage.
Your package will be shipped the same day that MCLABELS receive your payment. You will receive an email with your package's tracking number. MCLABELS will remind you to indicate in the reason for payment the order number to facilitate the identification and speed up the shipment.
The sum total of your order will be charged to your credit card as soon as you place an order on MCLABELS.COM. If you cancel your order before it ships, your credit card will be charged back within 24/48h. Please keep into consideration the bank’ elaboration time needed to process the request.
Your datas’ security is their priority. That is why MCLABELS.COM and Partners’ payment processes do use the most advanced coding methods available for the protection of each transaction.
To cancel an order before it has been dispatched you need to contact Customer Care by writing to support@mclabels.com with in the object: “ORDER CANCELLATION - ORDER IDENTIFICATION NUMBER”. If the order has already been shipped you will have to wait for it and then create a Return from your Personal Profile page.
MCLABELS.COM can ship a single order only to one address. If you would like to change your shipping address after you have placed your order, please request an address replacement by contacting MCLABELS at the email support@mclabels.com. It is not possible to change addresses to a different Country.
MCLABELS offers an exclusive range of designer products, which means that the quantities of each piece are very limited. Even if the website stock is constantly synchronized, a simultaneous order of the same item might occur and our stock information may be temporarily inaccurate.
To change your personal information simply Log In to your MCLABELS.COM User Account. You can view and edit all of your information by clicking on “Personal Data”.
Also, you can visit MCLABELS Official Website to get more helps, faqs and knowledge base.
Mclabels.com, born in 2008 as a fashion boutique in the heart of Turin, developed within the years becoming one of the leading online retailers for men’s and women’s luxury fashion. mclabels.com offers a unique and secure shopping experience, featuring young talents side-by-side with some of the most established designers of the fashion industry. Our mission as an aggregator is to bring together on one online platform a wide selection of products including must-have items, rare-to-find pieces and unique products from emerging brands reaching customers all over the world.
Mclabels.com has gained and grown during the years a sophisticated clientele, that shows a strong interest into fashion and the latest trends. Most of them presents a significant bargain power together with a solid cultural background. Their key focus is on the quality and authenticity of the products. What particularly makes mclabels.com attractive to our customers is the possibility to buy rare-to- find pieces. Items that are sold out on the majority of other online platforms and physical boutiques are often still available on mclabels that to the strong and wide supply chain we have built during the years.