MCLABELS Support Center

Find MCLABELS helps, faqs and knowledge base quickly

Is It Possible to Exchange a Purchased Item?

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Is possible to request an exchange of your order by filling the Return procedure form on your Profile Page selecting the option “Change”. This will depend on availability of stock of the product in the requested size/colour.

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Is It Possible That My Returned Item is Not Accepted?

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MCLABELS.COM reserves the right not to accept products without Authenticity Card and other original labels. MCLABELS will recommend to try on the item before to remove any label. Moreover articles returned in different conditions from the ones certified by MCLABELS.COM before shipment, will not be accepted.

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Do MCLABELS Deliver to PO Boxes?

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At this moment MCLABELS does not deliver to PO Boxes due to courier restrictions.

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How Do I Track the Delivery Of My Order?

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The customer will receive an e-mail with the tracking number of the shipment as soon as the package will be picked up from our warehouse by DHL.Thanks to this number it is possible to track your delivery status at any time by inserting the tracking number on the courier website (http://www.dhl.com/en/express/tracking.html).

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Is My Order Insured During Transportation?

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Your order is covered by the courier basic insurance which does not cover the total amount of the order.

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Which is the Refund Process In Case Of Return Of MCLABELS?

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Refund timing can vary from 3 to 10 days. Please keep into consideration the bank’ elaboration time needed to process the request. Refund of the returned item will be charged back onto the same payment tool (bank account, credit card or PayPal) used to close your order. There is also the possibility for the customer to receive the refund as a promo-code to use at your next Checkout. Please tick this option when filling the return form on www.mclabels.com.

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Which is the Refund Process In Case Of Return?

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Refund timing can vary from 3 to 10 days. Please keep into consideration the bank’ elaboration time needed to process the request. Refund of the returned item will be charged back onto the same payment tool (bank account, credit card or PayPal) used to close your order. There is also the possibility for the customer to receive the refund as a promo-code to use at your next Checkout. Please tick this option when filling the return form on www.mclabels.com.

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Which Currency Can I Buy In?

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On MCLABELS.COM the currency will be automatically set according to the country selected from the Menu on top of the Homepage.

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Did MCLABELS Do a Wire Transfer and Would Like to Know If MCLABELS Has Received Your Payment?

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Your package will be shipped the same day that MCLABELS receive your payment. You will receive an email with your package's tracking number. MCLABELS will remind you to indicate in the reason for payment the order number to facilitate the identification and speed up the shipment.

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When Will My Credit Card Be Charged By MCLABELS?

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The sum total of your order will be charged to your credit card as soon as you place an order on MCLABELS.COM. If you cancel your order before it ships, your credit card will be charged back within 24/48h. Please keep into consideration the bank’ elaboration time needed to process the request.

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Is It Safe to Use My Credit Card On Mclabels.com?

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Your datas’ security is their priority. That is why MCLABELS.COM and Partners’ payment processes do use the most advanced coding methods available for the protection of each transaction.

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Can I Cancel My MCLABELS Order?

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To cancel an order before it has been dispatched you need to contact Customer Care by writing to [email protected] with in the object: “ORDER CANCELLATION - ORDER IDENTIFICATION NUMBER”. If the order has already been shipped you will have to wait for it and then create a Return from your Personal Profile page.

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Can a Single Order Be Shipped to More Than One Address?

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MCLABELS.COM can ship a single order only to one address. If you would like to change your shipping address after you have placed your order, please request an address replacement by contacting MCLABELS at the email [email protected] It is not possible to change addresses to a different Country.

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Why After Completing an Order the Item is No More Available?

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MCLABELS offers an exclusive range of designer products, which means that the quantities of each piece are very limited. Even if the website stock is constantly synchronized, a simultaneous order of the same item might occur and our stock information may be temporarily inaccurate.

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Would MCLABELS Like to Change the Personal Information?

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To change your personal information simply Log In to your MCLABELS.COM User Account. You can view and edit all of your information by clicking on “Personal Data”.

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Also, you can visit MCLABELS Official Website to get more helps, faqs and knowledge base.

About MCLABELS

Mclabels.com, born in 2008 as a fashion boutique in the heart of Turin, developed within the years becoming one of the leading online retailers for men’s and women’s luxury fashion. mclabels.com offers a unique and secure shopping experience, featuring young talents side-by-side with some of the most established designers of the fashion industry. Our mission as an aggregator is to bring together on one online platform a wide selection of products including must-have items, rare-to-find pieces and unique products from emerging brands reaching customers all over the world.

Mclabels.com has gained and grown during the years a sophisticated clientele, that shows a strong interest into fashion and the latest trends. Most of them presents a significant bargain power together with a solid cultural background. Their key focus is on the quality and authenticity of the products. What particularly makes mclabels.com attractive to our customers is the possibility to buy rare-to- find pieces. Items that are sold out on the majority of other online platforms and physical boutiques are often still available on mclabels that to the strong and wide supply chain we have built during the years.