Mead.com Support Center

A select offering of products is available on the website, but at this time, not all products can be purchased on the site. However, they are available through Customer Service Call Center at 800.200.6177.

Yes, Mead.com offers products from all of their brands for sale through Customer Service Call Center. Just ask the Customer Service Representative and they will be happy to assist you.

Mead.com offers one of the widest selections of productivity tools, office and school supplies. Mead.com will continue to carry the same great product(s) you have always used while bringing you even more styles, sizes and brands in newly expanded offering.

If your product has been discontinued you may see other like items recommended as a substitute when you attempt to renew your order by visiting the order history page under "My Account" and selecting your previous order for that item. There are also other recommended products that will be shown when you attempt to search for that item. You can always contact customer service for additional assistance in locating a product that may best meet your needs.

Some items may not be available online as they are exclusive to specific retailers or resellers. If you need more help looking for an item, please contact customer service at 800.200.6177.

Most retailers selling dated products stock their shelves to accommodate seasonal selling periods and customer needs. Please continue to advise your retailer of your buying requirements.

For products purchased from a local store or through an office product dealers catalog, please return the product to where it was originally purchased. If the original location will not accept your return, you may contact Mead.com for assistance. 

For all purchases ordered directly from Mead.com either online, by phone or through the mail, please complete the Returns/Replacements form found in your shipment. Be sure to include your contact information along with the item number and a reason for the return. A customer service representative will contact you to assist with the issue.

It is best to return your defective product to the original place of purchase. If the original location will not accept your return, please contact Mead.com by calling consumer affairs at 1.800.648.6323 and select Option 2. 

If purchased directly from Mead.com, please complete the Returns/Replacements form found in your shipment. Be sure to include your contact information along with the item number and a defect description. 

A customer service representative will be in contact upon receipt of your communication. Please refrain from mailing or disposing of the product until a customer service representative has contacted you.

Your order will be billed as: ACCO Brands Direct on your credit card statement.

From time to time Mead.com will offer special promotions or incentives to valued customers. These promotions may be communicated via email or through special mailings like catalogs and may include a promotion that is required to receive the special incentive. These special offers are not usually advertised and are only offered through the use of a promotion code. To sign up for email exclusives enter your email address in the lower-right corner of the websites. Registered customers can also sign up on the Manage My Account page of their account.

International orders can be placed online, by phone, fax or mail. Mead.com can ship outside the U.S.; however, any applicable customs, duties, fees or taxes are the responsibility of the recipient of the order.

Mead.com has consolidated all of their products and brands to Sidney, NY location for shipping. Orders will ship from: 

ACCO Brands Direct 
PO Box 400
Sidney, NY 13838

Orders are normally processed within 24-48 hours from time of receipt and shipped "Value Shipping Method" arriving in 5-9 business days from the date you originally placed your order. For faster service, you have three expedited shipping options. When checking out of your shopping cart, you can change the shipping selection to Standard shipping method - which arrives in 3-6 business days, or "Express" - which arrives in 2-3 business days and costs an additional $10, or "Next Day Air" - which arrives the next business day and costs an additional $20. When selecting any of these options, our shipping confirmation email will include your tracking number for quick reference and your convenience.

Shoppers will automatically receive an email when their order is shipped. This email will provide necessary tracking information. 

Registered shoppers can also view the tracking information for their orders online by logging into their Account and visiting the Order History page. Registration is quick and easy and can be completed either during the checkout process or while placing an order on the phone with a customer service representative. 

Non-registered shoppers can call customer service toll-free at 800.200.6177.

Registered shoppers can check the status of orders online by logging into their Account and visiting the Order History page. Registration is quick and easy and can be completed either during the checkout process or while placing an order on the phone with a customer service representative. 

Non-registered shoppers can call customer service toll-free at 800.200.6177.

A Customer Number is a unique number Mead.com uses to identify customers. This number allows Mead.com to easily pull up your account and information. The number is usually printed on the address label of your print catalog, newsletter or renewal mailings.

Periodically promotions and special offers are sent to customers through emails and special mailings. Registered customers can also sign up on the Manage My Account page of their account or you can sign up to receive our email exclusives by entering your email address in the lower-right corner of the website.

To save your payment information for recurring use, simply register online and maintain your account online. Secured shopping allows you to store not only your credit card payment information, but also frequently billed or shipping addresses, shipping preferences and quick lookup of previous orders.