Medix CBD Support Center

Find Medix CBD helps, faqs and knowledge base quickly

How Long Does It Take to Process and Ship My Orders?

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Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes. Shipping is available within the U.S. and standard orders can be delivered to P.O. boxes. P.O. box deliveries will be shipped via USPS. Medix CBD also ships standard orders to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size. During high season and sale, delivery might take a little longer.

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I Made a Typo In My Address, Can I Update My Address

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Yes, if the package has not been shipped out already Medix CBD can have your shipping address changed for you. Feel free to call Medix CBD at: +1 (305)-967-7526 or email Medix CBD at [email protected] 

If the package has already left our distribution facility, Medix CBD will recommend you visit USPS Package Intercept and request a change of address.

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My Shipping Details are Incorrect, Can I Update Them?

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Yes, as long as the address is fixed before the item is shipped Medix CBD can adjust the shipping details it for you. If it is not, then Medix CBD can have it re-shipped to the correct address for you as well.

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What Delivery Carriers Does Medix Cbd Use to Ship My Orders?

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Medix CBD ships their retail orders out through USPS, but they also use UPS and FedEx to ship Wholesale orders.

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What is the Endocannabinoid System?

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The endocannabinoid system (ECS) is a group of cannabinoid receptors in your brain and nervous system. CBD interacts with cannabinoid receptors which keeps your body in balance.

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Will I Fail a Drug Test After Consuming CBD?

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Medix CBD has less than 0.3% THC in their products. Drug tests will not detect such low levels of THC.

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Will CBD Get Me High?

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THC is the chemical that produces a “High”. CBD has less than 0.3% THC at most and is filtered out leaving 100% pure, natural CBD. Medix CBD products will NOT get you high.

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Is CBD Psychoactive?

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CBD is NOT Psychoactive like other drugs because it has less than 0.3% THC.

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What are Terpenes?

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CBD Terpenes are oils with terpenes added. They are what give plants their specific scents. For example, the smell of flowers, fruits, and cannabis are all produced by terpenes. The terpenes in cannabis not only produce a specific aroma, but they contribute to the difference between strains of cannabis.

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Is There THC In Medix CBD's Products?

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Medix CBD is extracted from 100% industrial hemp, which has negligible amounts of THC to begin with; less than 0.03% by weight. To take it a step further, traceable amounts of THC is removed completely in the extraction process, leaving 100% pure, natural CBD.

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Do I Need a Prescription Or Medical Card to Order?

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No! A medical card or prescription is not needed to place an order.

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Is CBD Legal In My State?

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All of Medix CBD products are made with CBD extracted from the industrial hemp plant. This type of hemp has less than 0.3% THC and does not alter the mind like other drugs. Medix CBD is proud to offer CBD that complies with the 2014 farm bill.

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What is CBD?

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CBD is an abbreviation for Cannabidiol, a chemical compound found naturally in the cannabis plant. It is NOT mind altering like cannabis, which means CBD will NOT make you high. Over the past 40 years there have been numerous studies that highlight the potential of CBD. Researchers discovered the human Endocannabinoid System (ECS), which is the system that CBD interacts with.

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Also, you can visit Medix CBD Official Website to get more helps, faqs and knowledge base.

About Medix CBD

We have spent several years conducting research to understand how and why CBD works. All our products are produced in clean, modern facilities, every ingredient is lab-tested, and our local hemp source comes from the beautiful state of Kentucky. It is our mission to protect the CBD industry by only providing the highest quality.

We’ve worked with other brands and have witnessed their success and contribution to the world, and now our purpose is to provide an even better product to share with the world. We are ready and we are reliable. Whether it’s a small order or a store order, we can and we will fulfill your needs.