Menlo House Support Center

Find Menlo House helps, faqs and knowledge base quickly

Do I Get to Choose Which Items are In My Monthly Package?

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No, for each given month Menlo Club members receive a package curated by the team based on style profile and the current season in mind.

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Can I Add a Referal Code Credit to My Account After I Have Signed Up?

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Due to how referrals and discounts are processed, Menlo House is unable to apply a referral code to your account after it has been registered. In addition, only one referral or promo code may be used at sign up.

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Can I Use Multiple Promo Codes When Signing Up for Membership?

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No, only one promo or referral code is allowed at sign up.

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Are There Any Additional Charges?

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There is a $7 surcharge for shipping to Alaska or Hawaii. There is a $25 surcharge for Members based in Canada and a $30 surcharge for Members in the UK. These surcharges do not include any applicable duties or tariffs levied in Canada or the UK that Members may also be held responsible.

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Which Forms Of Payment are Accepted By Menlo House?

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Menlo House accepts Visa, MasterCard, Discover and American Express. Menlo House does not accept cash, personal checks, money orders or PayPal.

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When Can I Expect to Receive My Monthly Package?

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Packages are shipped usually within 7-10 days after the charge date. Depending on where you are located, packages can arrive between 2-5 days of the shipping date.

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How Much are Shipping Costs?

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Shipping is free for all members within the contiguous United States. There is a $7 surcharge for shipping to Members in Alaska or Hawaii. There is a $25 surcharge for Members based in Canada and a $30 surcharge for Members in the UK. These surcharges do not include any applicable duties or tariffs levied in Canada or the UK that Members may also be held responsible.

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How Can I Track My Menlo House Order?

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Once your package has shipped, you will receive an email with a tracking number. You can also log on to your account and access this information in your member dashboard.

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Am I Able to Cancel My Order?

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Unfortunately, Menlo House cannot cancel a shipment once it has been processed.

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What is the Return Address?

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The address is: 

Menlo Club Returns 
5990 Malburg Way
Vernon, CA 90058

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What is the Refund Policy?

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Unfortunately, Menlo House does not allow refunds. If you believe you have been billed erroneously, please contact Menlo House at [email protected]

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What is the Return Policy Of Menlo House?

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Unfortunately, returns on Menlo Club packages are not allowed. Each item is curated for you, based on your style profile and size. However, size exchanges are allowed.

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When Can Members Cancel?

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Members can cancel at anytime, however to avoid being charged for the following month, cancellations must occur before the 14th of the month.

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How Do Members Cancel?

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Members can call in at (888) 341-2381 Monday through Friday from 9:00AM PST and 5:00PM PST or they can use Live Chat to update their member status between 7:30AM PST and 5:00PM PST. 

For security reasons we can only process a cancellation once a member has spoken to a member experience representative. 

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Is There a Minimum Commitment?

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There is no additional commitment after the first month. 

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What Does the Club Membership Include?

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Along with the curated monthly packages, members will receive up to 25% off items in the Menlo House E-Commerce store, as well as free shipping on all orders and access to exclusive member-only items.

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What Do Members Receive?

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Over the course of 12 months, members will receive New Republic footwear in two designated months, Grand AC athleisure wear in another two months, and Five Four contemporary wear in the remaining 8 months. Depending on the month, a typical package will include two to three items.

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What Does the Membership Cost?

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Club members are charged $60 a month, plus any applicable taxes and/or surcharges based on your location.

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What is Menlo Club?

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Formerly known as Five Four Club, Menlo Club is an online men’s membership that delivers curated monthly items from brands like Five Four (contemporary menswear), New Republic by Mark McNairy (footwear), and Grand AC (athleisure wear). The service features curated packages based on your personal style preference and provides access to exclusive content and member discounts in the Menlo House E-Commerce store.

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Also, you can visit Menlo House Official Website to get more helps, faqs and knowledge base.

About Menlo House

Five Four Group is creating the largest online platform of vertically-integrated brands focused on men's fashion and style. Founded by Andres Izquieta and Dee Murthy in Los Angeles, Five Four Group is setting the trend and changing the way men shop. Through their e-commerce site Menlo House, membership service Menlo Club, and lifestyle brands; Five Four, New Republic by Mark McNairy, Grand Athletic Club, Oshenta, and Mercer & Clay; Five Four Group’s vision is to become the global, online leader in men’s fashion.

Menlo House is the online destination for all things Five Four Group. It serves as the exclusive online store where men have access to all Five Four Group’s brands as well as the latest content to match their lifestyle.