Men's USA Support Center
Find Men's USA helps, faqs and knowledge base quickly
What If My Items is Back Ordered?
If an item is out of stock Men's USA will notify you as soon as possible and ask if you would like a replacement item. You order can be processed with the replacement item, or cancelled.
When Placing an Order I Get an Error Message Stating That There Has Been an Authorization Failure. What Went Wrong?
Please double check the credit card number and expiration date on your card. Please make sure that the shipping and billing information is correct. If you are having any further difficulties please contact Men's USA.
What Does Men's USA Charge for Standard Shipping an Order?
All orders shipped to within the United States will be charged a flat shipping rate of $10. APO and FPO orders will be charged $25.
How Much Does the Shipping Cost?
Men's USA does not profit from shipping. Should you charge Rush shipping, or if Men's USA is shipping your order internationally, your shipping cost will be exactly the same as Men's USA is charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.
Can I Exchange for a Different Size Or Item If It Doesn't Fit Or If I Do Not Like It?
Yes. As described in the return question above, the suit must be in its original condition with tags attached and a $25 check/money order/credit card authorization (for return shipping, processing, and handling). You must notify MensUSA and return the suit within 15 days after you receive the item. When you return the package, please include the original packing slip and a note that you would like to exchange for a different size or item, and return to the company address in the item description page of the listing. Exchange will be made within 7 business days after returned item is received. Again, the MensUSA is not responsible for any missing or damaged packages, so Men's USA suggests you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground). As a common practice, the buyer will pay his own shipping charge to send the item back to the seller; the seller will send the replacement by UPS ground.
Can I Return the Suit I Purchased If I Am Not Satisfied With It and How to Do It?
Yes. Returns are allowed withing 15 days of receipt of purchase. You must notify Men's USA at info@MensUSA.com and receive an RMA#. When returning, please include the original packing slip and include a note that you would like to return it, and return to their company address in the item description page of the listing. Refund will be made within 7 business days after returned item is received. Depending on the reason for the return, a restocking fee may be applied. The suit must be in its original condition with tags attached. The Seller is not responsible for any missing or damaged package so Men's USA suggests you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground).
Does Men's USA Does Back Orders?
MensUSA.com does not do back orders. If an item is out of stock Men's USA will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Can I Cancel My Order At Men's USA?
Men's USA will process orders very quickly at MensUSA, however they do allow a 6 hour window for cancellation from the time your order was placed. If you are cancel your order after this 6 hour period and it has not been shipped, there is a cancellation fee of $25.
Is It Safe to Use My Credit Card / Debit Card On the Site?
Shopping at MensUSA.com is safe. Every credit card purchase you make at MensUSA.com is backed by the MensUSA.com Safe Shopping Guarantee, and the site is protected by SSL encryption technology.
What Forms Of Payment Does Men's USA Accept?
Men's USA currently accepts Visa, MasterCard, Discover, and American Express, Western Union, Cashiers checks, and personal checks for all orders. Please make checks to: MensUSA - 11517 Santa Monica Blvd, Los Angeles, CA 90025.
What is the Status Of My Order At Men's USA?
Your order status will be available 48 hours after your order has been placed. Tracking information will be e-mailed to the address provided on your order. If Men's USA has any questions regarding your order, Men's USA will email you.
Also, you can visit Men's USA Official Website to get more helps, faqs and knowledge base.
About Men's USA
At Men's USA we cater to income men by offering quality merchandise at everyday low prices. Because we concentrate on men's "wear-to-work" business attire which is characterized by infrequent and more predictable fashion changes, we believe we are not as exposed to trends typical of more fashion-forward apparel retailers, where significant markdowns and promotional pricing are more common. In addition, because this inventory mix includes "business casual" merchandise, we are able to meet demands for such products resulting from the trends over the past decade toward more relaxed dress codes in the workplace. We also have added new casual clothing/sportswear to our stores. We strive to provide a superior level of customer service by training our sales personnel as clothing consultants and offering on-site tailoring services in each of our locations. We believe that the quality, value, selection and service we provide to our MensUSA customers have been significant factors in enabling us to consistently gain market share within both the U.S. and Canadian markets for men's tailored apparel. We are imparting our love, knowledge, and creativity to others in order to keep beauty and a sense of aesthetics and its history alive. There are the art forms of too many generations at stake here. We feel compelled and responsible to pass it along. Our staff is eager to help our clients and are professional wardrobe consultants.