Metisu Support Center

The jewelry will keep its color and shine for years to come if you follow these tips. Avoid touching water, applying any alcohol, or spraying, such as perfume, hairspray, body lotions, cleansers or hair grooming products on or near the jewelry. The water or alcohol will cause metal parts to discolor or tarnish, will dull the finish and loosen the stones. Never expose jewelry extreme heat or direct sunlight over long periods of time as this can cause colors to fade.

Yes, you can return the item if it does not fit. The customer has to contact Metisu to get a return authorization (return address) within 30 days upon receipt if you want to return the item. Please kindly take note that the address on the parcel is not Metisu's return address. Metisu has every right to refuse to sign for the package if you send it back without contacting Metisu. Otherwise, you will be responsible for all the loss arising from there.

In most cases, there is no extra custom fee for standard shipping. But the recipient will be fully responsible for the charges if there is any.

Metisu is not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. If you used a coupon on your order, you will be charged taxes and duties based on the original price. Metisu is legally obligated by Border Agencies to show the original price of any of the item(s).

As your package is shipped, you will receive an email notification of confirming the shipment. The email will provide you with the tracking information of your package for you to track at any time. Did not receive shipping confirmation email? Check your SPAM FILTER first.

You can also sign in first and click the package number of your order in Order History to track your package.

There are several currencies available as follows: US Dollar, Pound Sterling, Euro, Canadian Dollar, Australian Dollar, New Zealand Dollar, Norwegian Krone, Swedish Krona, Switzerland Francs, Malaysian Ringgit, Singapore Dollar.

At present, Metisu has two main methods: PayPal and Credit Card or Debit Card via PayPal.

You can apply coupon code to your order at checkout. Once you've entered your coupon code, click “Apply” and the discount will automatically adjust your order total. Please note that if you do not click ”Apply” before continuing checkout, your order total will not reflect coupon discount.