MiniInTheBox Support Center

Find MiniInTheBox helps, faqs and knowledge base quickly

Are There Any Additional Fees Involved In International Shipping?

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Products shipped from China.
In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, they cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.

Products with the “Shipped Locally” logo.
For customers buying a product with the “Shipped Locally” logo, VAT is included in the product price and no import duties will be added by the destination country.

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How Long Do I Have to Use My Rewards & Credit Balance?

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Rewards have an expiration date. The expiration date for Rewards earned through order payments, excluding the purchase of Prepaid Credit and Rewards, is dependent on the date on which the Rewards amount is posted to your Rewards & Credit account. If the Rewards were earned by Order payment, please note that the expiration date is 60 days after the Rewards amount is posted into your Rewards & Credit Account. However, it may be longer or shorter depending on special circumstances when Rewards were earned. You can check the expiration date on the My Rewards & Credit page.

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How to Know That Miniinthebox Has Received My Returned Items?

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When returning an item, MiniInTheBox recommends using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx.

Once they have received your package, they will begin processing your return, which may take up to 3-5 business days. When processing is completed, they will contact you and issue your refund. 

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Why Should I Create an Account?

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A MiniInTheBox account makes shopping with them much easier. Allows you to:

  • Check the status of your current order and keep track of previous orders.
  • Contact Customer Service with questions, order update, and general assistance.
  • Store your shipping and payment information to ease checking out process.
  • Ask questions and/or write reviews about a product. By adding a product reviews, you can enter to contests to win prizes.
  • Add an item to “My Favorites” so that you can purchase in the future.

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Also, you can visit MiniInTheBox Official Website to get more helps, faqs and knowledge base.

About MiniInTheBox

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. 

Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. 

We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.