If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to Mockberg. For packages that are not cashed at your post office within 14 days, Mockberg reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
You can return the product within 14 days of delivery and have a refund. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Mockberg will make a refund of eligible returns. If you paid by invoice, Mockberg will need a bank account number to transfer the money back. The easiest way is to e-mail it to us along with a brief description of your case. Want to switch to another product? Send Mockberg an e-mail telling Mockberg which product you want instead.
Contact Mockberg before returning any items. Email us at [email protected] Please write your name and order number in the email.You can return the product within 14 days of delivery.
The product must be unused (in new condition). If there is any signs that the watch is used, Contact Mockberg will not accept the return. Want to switch to another product? You can do that, just contact Contact Mockberg. If a package is unclaimed you might have to pay a handling fee.
Please contact Mockberg before returning any items. It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Mockberg and gives information relevant and the reason for complaint.
Also, you can visit Mockberg Official Website to get more helps, faqs and knowledge base.
Mockberg is a Swedish watch brand originates from Stockholm. The watches are handcrafted with exclusive materials, high quality movements and classic design. Mockberg is not just a watch. It’s a passion for minimalism and functionality.