Mountain Warehouse Support Center
Find Mountain Warehouse helps, faqs and knowledge base quickly
Can I Place an Order In Store for Home Delivery?
If you cannot find the size or colour you want, you can ask friendly sales staff to place an online order for you and you can enjoy free standard home delivery.
Can I Place an Order Over the Phone At Mountain Warehouse?
Yes, Customer Service team will be happy to place your order over the phone if it is more convenient for you. Please call Mountain Warehouse on +44 (0) 207 808 4606 and one of their friendly advisors will assist you.
I've Just Confirmed My Order, Can I Delete/ Add Items to It?
Unfortunately Mountain Warehouse is unable to delete or add items to your order once it is complete. You may be able to cancel your order if it has not been dispatched yet.
I've Made a Mistake With My Order, Can I Change It?
Once you have completed your order, you can no longer change it. However you can easily return any unwanted items to us for a refund.
At What Stage is Payment Taken From My Card?
Your card will only be charged once your order has been dispatched from our warehouse. Mountain Warehouse will send you an email confirming the items which are being sent and the exact amount charged to your card. If for any reason they are unable to send an item, you'll only be charged for the items we do send.
If you pay using Paypal, then payment is taken at the point of purchase. However if any goods are cancelled, the amount will be refunded back to your Paypal account.
Are the Items Included In My Basket Reserved Automatically?
No, adding an item in your shopping basket does not reserve it or guarantee its availability. Due to high demands, some items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.
Do I Need to Create an Account Before Placing an Order?
No, you don't. You have the choice to create an account or check out as a guest.
Will I Receive Confirmation That My Order is On Its Way to Me?
Once your order has been dispatched you will receive a confirmation of dispatch email.
This email will contain the tracking details of your parcel.
Will I Receive Confirmation That My Order Was Successful?
Once you place your order you will receive an order confirmation email. This confirms that Mountain Warehouse has received your order.
Once your order has been dispatched you will receive a second email confirming that your order has left their warehouse.
Also, you can visit Mountain Warehouse Official Website to get more helps, faqs and knowledge base.
About Mountain Warehouse
At Mountain Warehouse we have been developing the very best outdoor gear for all the family since 1997.
Unlike other outdoor retailers, we don’t carry lots of different brands. In fact, almost all the products we sell through our stores and website are exclusive to Mountain Warehouse – you won’t find them anywhere else.
Why do we do this? Well, by designing our own top quality products and having them made to our exacting standards, we can cut out the middleman. So that means you get the exact same quality, but at significantly lower prices than you’ll find at other shops.
We have well located and well stocked stores where you and your family can get straightforward advice from our knowledgeable, friendly staff. In most of our stores you can even bring your dog in too! Everything we do is focused on serving our growing group of customers who like what we have to offer: the best gear, the best service and the best prices.