Must I Sign for My Delivery?

Signature is required for Motor Freight; however, signature is not required for other shipping methods. Thorough inspection must be made upon delivery and all damage noted on the delivery receipt. If an item is damaged, delivery should be refused and 1800PetSupplies.com must be notified immediately. You must save all shipping and merchandise packaging.

Related FAQ

  • Can I Track My Order Online Of Petsupplies?

    You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to tra…

  • How are the Shipping Charges Calculated for My Order?

    Shipping costs are calculated based on the total weight of items in your order and the shipping method selected. Total shipping charges will automatically display on the Checkout page before you submit your order for completion.

  • What Items Can Be Backordered on PetSupplies?

    Backorders are accepted on most items costing $15 or more.

  • What is the Free Shipping Policy?

    Free Economy Shipping applies to select items at 1800PetSupplies.com as indicated on the product description page. Look for the “FREE SHIPPING!” on qualifying item product pages. Offer valid only for orders shipped within the contiguous 48 U.S. states. May not be valid with any…

  • Can I Ship My Order to Alaska Or Hawaii?

    Yes. A $29.95 fee will apply in addition to the shipping charges. Please note that shipping times to Alaska and Hawaii will take longer than what's noted in the chart above. Shipping charges to Alaska and Hawaii are a result of increased cost from the shipping service provider.…

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