Yes, all payments process through a secure server. You know the server is secure by the little closed lock that appears at the bottom right of the Internet Explorer window. You can also see the "secure" URL displayed briefly on the bottom left of the screen immediately after you click Book This Holiday.
You are required to make a deposit payment when you book your holiday package more than 70 days before departure. The final balance is due 71 days before departure and you must apply full payment via credit or debit card to your reservation. If you book your holiday package within 70 days before departure, full payment is due, and you must apply full payment via credit or debit card at the time of making the reservation.
My America Holiday accepts payment by Visa, MasterCard, and American Express cred it card although charges will apply. There is no charge for the use of debit cards.
To cancel a reservation, you contact the Customer Support Centre 020 8290 9751. Please be aware there may be cancellation penalties so read the Terms and Conditions.
When you confirm an online reservation, the web site automatically sends an email confirmation to the email address you entered along with an ATOL certificate if applicable. Once you have made the full payment for your reservation, My America Holiday will send the E-Travel document to the email address you provided. The E-Travel documents can include confirmation numbers for hotel reservations and car rental, destination information, and emergency contact information. Please note that My America Holiday is unable to issue Electronic Travel Documents if you have not applied full payment to your reservation.
You must read the Terms and Conditions and Important Information before you travel as they set out My America Holiday's policies, procedures and advice. By confirming your reservation, you acknowledge that you have read and agree to the Terms and Conditions.
Unfortunately you cannot select your seat online at the moment.
My America Holiday will notify you of all flight schedule changes through your email account. It is always recommended that you check your reservations and flight times a minimum of 24 hours prior to your scheduled departure.
Run of House includes the most common or standard type of room category in the hotel, featuring basic amenities. All-Inclusive is a fixed-price package that includes all elements of the holiday. All-Inclusive holidays usually include transportation, accommodations, and meals but can vary so do read the description closely.
When you search for a holiday, include the infant when selecting the total number of travellers in the Total # of Travellers (including children) field, and select the infant’s age in the Ages of Children field in the holiday search tool on the home page. The web site then includes the infant traveller when searching available travel components. For infants under the age of 1, please type 1 as the age of the infant.
An “infant” is a child under the age of two. Infants do not require an airline seat and can sit on the lap of an adult traveller while flying. If an infant is travelling with you and you do not purchase a seat for the infant, please contact our Customer Care Centre on 020 8290 9751.
Each hotel has its own policies regarding children and prices based on age. Using the ages you supply, the system automatically applies the correct policy and prices for each child.
My America Holiday may from time to time issue promotional codes related to specific marketing promotions. If you have a promotion code please type it in the Promotional Code box and book your holiday online.
To cancel a reservation, contact My America Holiday Customer Service 020 8290 9751.
Click on the Special Offers tab on the top of the homepage. These are updated weekly with the best hotel and airline deals. Some of the best value prices are obtained by booking as far in advance as possible, look at midweek and weekend departure prices, stay over a weekend as hotels prices can be cheaper then and take a holiday outside known school holiday periods.
Also, you can visit My America Holiday Official Website to get more helps, faqs and knowledge base.
We are a specialist in providing tailor-made America holidays with a dedicated team of travel advisors on hand to help you plan your perfect holiday. We pride ourselves on our knowledge and expertise and are committed to creating the very best America holiday for all of our customers. So whether you’re looking for an exciting city break to New York, a fly-drive holiday to explore captivating California or an unforgettable multi-centre holiday covering areas such as The Deep South, we’ve got it covered.