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Related FAQ

• How to Contact Cndirect?

  Cndirect provides online chat service, email service and telephone service. You can contact Cndirect by Email: orders@cndirect.com Tel: 86-755-89619648 operation hours – UTC+8 : 9am to 6pm

• Can I Change Item to Cndirect?

  Inform Cndirect the order number and could you please provide Cndirect the Item Number (SKU number like CB,SV) you need to change, tell methe size and color you need to change to, to the email: orders@cndirect.com , so that Cndirect can help for change soon.

• What is Returns and Exchanges General Policy?

  Cndirect will accept returns or exchanges of any product (except for the products listed below) which you are not completely happy with provided you return it to Cndirect within 15 days of the date of the Delivery Confirmation, you can send message to our after-sale Customer S…

• Should I Pay for the Tax and Duty Fees?

  Pls don't worry, Cndirect understands your concerns, some countries may charge the tax and dut for big order, you can google your local import policy and tax issues,Cndirect will try their best to declare your order value at a lower price. also note the invoice :" as a gift". …

• Can I Change the Shipping Address Issues?

  Actually, after you check out,you need to fill in the shipping address first and use this shipping address, then you will see the shipping method available to ship to your country. If there is an error said the address form is wrong. maybe you need to confirm your detail perso…