My Card Balance is Not As Promised, How Do I Get My Money Back?

If you are within the 45 day guarantee time frame you are covered! Please report the balance discrepancy within 45 days from the date of purchase. You can file a claim by logging into your account and asking for assistance on your order. 

Related FAQ

  • How Long Will It Take to Get My Payment?

    Once CardCash receives your order they do a balance and fraud check on your cards and then issue payment. For cards sold through the 'Mail Cards' option the time it takes for the card to get to CardCash will obviously effect the payment time. Once CardCash receives the card(s) …

  • Can I Purchase Large Volumes Of Gift Cards At Once?

    Sure. If you are interested in buying gift cards in large volumes, $5,000 or more in monthly purchases, please contact CardCash at: bulksales@cardcash.com and a member of their bulk buying team will reach out to you. 

  • Why Can't I Buy Gift Cards Anywhere Online?

    You can! But you'll probably end up regretting it. Unscrupulous sellers love selling cards and then using the card numbers once they've received payment. Or, they purchase the cards with stolen credit cards which causes the merchant to wipe the balance once the fraud is discove…

  • How Does CardCash Sell Gift Cards for Less Than Their Value?

    Billions of dollars worth of gift cards are gifted every year to people who have no interest in shopping at that merchant. Those people sell those cards for less than their face value and CardCash passes on some of those savings to you!

  • What Payment Methods Does CardCash Accept?

    You can purchase your discounted gift cards using a Credit Card, Paypal, or Bitcoin. If you are planning on making a purchase of over $1,000 you may apply for access to ACH payment. Email a copy of your driver's license, the email that your account is saved under, and a small n…

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