My Credit Disappeared, What Should I Do?

OpenSky credits have expiration dates, which represent Eastern Time. You can always check the expiration date of your credits by mousing over the sale tag icon near your account settings at the top right hand corner of your top navigation. However we run credit events all the time, so keep your eye open for the next time we run a credit event to be sure to use up your available credits.

Related FAQ

  • What is the Return Policy Of Opensky?

    You can return or exchange eligible items up to 14 days from the date your order was delivered as long as products are in resalable condition. Items must be in their original condition (unused, unwashed and undamaged) with all the packaging intact.

  • What's the Product Performance Chart On My Dashboard?

    When you Boost, it activates a Product Performance chart on the Dashboard of your Merchant Toolkit. You'll see a line graph that depicts your store's daily Boost checkout rate. The rate is calculated by dividing Boost orders by Boost views for that day. To give those numbers…

  • What If a Shopper Returns Something Without Contacting Opensky?

    If that happens, please contact their Customer Support Team with the order number and item(s) returned.They will then process the shopper's refund if the merchandise is in resalable condition.

  • What Payment Options Does OpenSky Accept?

    OpenSky accepts American Express, MasterCard, Visa and Discover Card.

  • How Can I Change My Credit Card Details?

    It's easy. Hover over your name in the upper-right corner of the page and click on the Settings section of your account profile. Then scroll down to My Credit Cards. You can add a new credit card, delete an old card or change any of your card information in a snap.

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