My Order Arrive Damaged, How Do I Do?

All shipments are fully insured; damaged merchandise will be replaced promptly.

If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise, as examination by the carrier's inspectors may be necessary.

Related FAQ

  • Can I Change an Order After It Has Been Submitted?

    Orders cannot be changed once they have been submitted. PetEdge will process orders very quickly, and once an order begins the fulfillment process they are unable to modify it. PetEdge will apologize for any inconvenience, and they hope that in the majority of cases our faster…

  • What Payment Options Does PetEdge Accept?

    PetEdge accepts Visa, MasterCard, Discover, and American Express.

  • How to Contact PetEdge?

    Customer Service Center Hours (EST): Monday-Friday – 8:00 a.m. to 8:00 p.m. Saturday & Sunday – Closed Sales: Open 24 hours a day, 7 days a week  Call: 1-800-PetEdge (800-738-3343) Email: Support@PetEge.com

  • How to Tracking an Order At PetEdge?

    To Track your orders, log into the PetEdge website and click on the My Account link located in the upper right hand corner of every page. Your Account page has a link to all of your transactions and their delivery status. If you have any questions regarding tracking, please cal…

  • What is Backorders?

    Items that are out of stock can be backordered, however each individual LINE item must total a minimum of $15 to order. Backorder dates are estimates and can change depending on stock availability. Backorders will not be made on International orders. Backorders will not be held…

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