My Order Was Cancelled, Why?

Cancellations due to order processing difficulties .

Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are: 

  • The item(s) are not available. 
  • Your payment information could not be verified.
  • The shipping address could not be verified.

Related FAQ

  • When Can I Track My Order At Toys R Us?

    Orders placed on Toysrus.com and Babiesrus.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier th…

  • How Do I Contact Customer Service Of Toys R Us?

    Chat: Availability is indicated by the green dot next to the Chat option. Chat agents are available to help you throughout the day with minimal down time. If Chat is not available, please call Customer Service team at 1-800-869-7787.  Phone: You can contact Customer Servic…

  • Does Toys R Us Charge for the Sales Tax?

    The amount of sales tax charged to an order varies depending on the state the item(s) will be shipped to and local sales tax laws. You will be able to see the sales tax amount before submitting your order. 

  • What Payment Options Does Toys R Us Accept?

    Credit cards accepted by Toysrus.com/Babiesrus.com:  "R"Us credit cards MasterCard Visa American Express Discover Other forms of payment that are accepted: U.S.-Issued "R" Us Gift Cards PayPal Cash/Pay in Store Please note: Third-party forms of payment and Cash…

  • What is the Payment Policy Of Toys R Us

    For security, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. ToysRUs reserves the right to cancel any order that does not match these criteria. Authorization process and holds on credit and deb…

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