My Order is Not In My Tomtop Account. Why?
There are two reasons why an order might not appear in your Order List.
- The payment system encountered an error when you placed the order;
- You placed your order as guest (without logging in to a TOMTOP account first).
If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then contact Tomtop by providing the transaction ID, invoice ID or your PayPal email address and customer service center will resolve the issue.
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