My Order Was Shipped, But It Hasn't Arrived Yet. Where is It?

In general, Arkiv Music finds that a shipment being transported via US Postal Standard Mail will take an average of 4 to 10 Business Days for delivery. At times it may take a bit longer, depending on the region and the local Postal Service. Please check the shipping address that you entered in the shopping cart to be sure that it is correct (you can check this by looking at the address in your confirmation emails or by checking the "Your Account" section on the ArkivMusic Home Page).

For orders being shipped to Canada, Arkiv Music uses either the Us Postal Service and/or DHL WorldMail. DHL WorldMail is a service that brings shipments into Canada, and then enters them into the Canadian Postal Service. Unfortunately, no tracking information is available for DHL WorldMail shipments. Normally, shipments arrive within two weeks, but  

Arkiv Music has seen others successfully delivered after 25 days.   

If you are concerned about an unusual delay, please contact Arkiv Music via email at [email protected] and they will be happy to investigate further.

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