My Package is Marked As Delivered, But I Cannot Find It. What Can I Do?

If your tracking number says the package has been delivered but you are unable to find it, please:

  • Search your property; the package may be hidden.
  • Check with your neighbors.
  • If the package is not located, call us at 1.888.432.8530 for further assistance.

Related FAQ

  • Where Can I Use My UGG Gift Card?

    UGG Gift Cards can be used online at https://www.ugg.com/ to purchase any of our products, aside from other Gift Cards. To redeem online provide the Gift Card number and security code in the "payment information" area during checkout.

  • How Can I Sign Up for the Mailing List?

    To sign up for the virtual newsletter of UGG, please scroll down to the bottom of the page and click on "Create an Account" under "be the first to know." Once you have signed up for the mailing list you will be emailed alerts about new product releases and sales.

  • What's the UGG'S Returns Policy?

    To be eligible for return, your product must meet the following criteria:  Be an authentic UGG® product Purchased within the last 30 days Be in a new and unused condition If your product does not meet all of the above criteria, it may still be eligible for return und…

  • Can I Track the Progress Of My Order?

    Provided that a valid email address was entered when placing the order UGG will email you after the order is placed. The initial email serves as a confirmation of the order details. Once the order has been processed and shipped by our warehouse you will receive a second email c…

  • Does UGG Offer Repairs?

    UGG does not offer repairs for any damaged products at this time. The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be …

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