My Parcel Was Returned, Why Did I Receive a Refund to Store Credit?

If your parcel is being returned for the following reasons, you will only be eligible for refund to Store Credit:

  1. Incorrect delivery details were provided.  
  2. The parcel was not collected with the retention period.
  3. You are no longer at the shipping address and have moved within the estimated delivery time.
  4. The parcel was refused due to import fees.

Related FAQ

  • Can I Get a Refund for Import Fees?

    Unineed is a UK based company with international shipping capabilities. All parcels are shipped from Scotland to Europe. From there, the parcels are shipped to their destination countries. Once your parcel arrives in the destination country, it will be inspected by Customs and …

  • How Do I Use a Promotional Code at Unineed Limited CN?

    You can enter your promotional code in your Shopping Cart in the discount code box underneath your products. Once a valid code has been entered, click ‘apply coupon’ and your code should be applied to your shopping cart.  Please note, only one code can be used per transa…

  • How Long Will My Order Status Show As ‘processing’ At Unineed Limited CN?

    The length of time that your order will be processing for will depend on what you have ordered. Unineed Limited CN endeavour to ship parcels as quickly as possible but some items do have a longer dispatch time than others.   Please check the product description for e…

  • What Should I Do If My Item is Faulty?

    Unineed  understand how frustrating this can be and want to resolve this as quickly as possible for you. If you have received a faulty item, please contact Unineed as soon as possible and they can recommend a suitable course of action.  Where relevant, Unineed  m…

  • Can I Use More Than One Promotional Code At Unineed Limited CN?

    Unfortunately, only one promotional code can be used at a time. However, a promotional code can be combined with free delivery for all orders over £50.00.

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