My Parts Have Arrived—now What? Will I Be Charged, In Addition to the Initial Service Call Fee?

Related FAQ

• What Payment Methods Can I Use for My Repair Service?

  Credit card (Sears Card, Sears MasterCard, Visa, MasterCard, American Express, Discover Card), Sears gift card and personal checks (with proof of valid driver’s license available for technician to view on day of service).

• What’s the Best Way to Get the Soonest Appointment—by Calling, Or Scheduling Online?

  You’ll get the same appointment availability, regardless of whether you book online or call. Booking online is easy, and usually takes less time than calling.

• Where Can I Purchase Parts for a Repair?

  To search for parts, purchase parts or view repair diagrams for your appliance, visit www.searspartsdirect.com or call Sears Parts Direct at 1-800-469-4663 to speak with a Parts Direct Specialist. You’ll need your model number and serial number. You can find the model number on…

• What Does the Protection Agreement Cover?

  Sears Protection Agreements seek to provide you with the best coverage in the industry. If it breaks, Sears will fix it. You're covered for manufacturer's defects, normal wear and tear and cosmetic defects and you'll receive unlimited service and no deductibles or fees.

• What Number Do I Call If My Appointment Was Missed?

   For appliance repair:Call us at 1-877-496-8746. We’ll do our best to reschedule a time convenient for you or have your local service unit contact you for rescheduling.For home improvements, or heating and cooling repair:Call us at 1-800-504-1897 or contact us via email at…