My Shipment Arrived Damaged. Whom Should I Contact?

If your order content was damaged in-transit please contact at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) to report a damaged shipment.

Related FAQ

  • How Often are New Products Added to the Online Stores?

    Skip Hop adds products to Skip Hop's online stores frequently, and offer new sales and promotions, as well, so check back often for new styles and great deals.

  • My Shipment is Lost. What Should I Do?

    Please contact at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) and Skip Hop will initiate a thorough search of your shipment with the transit company.

  • How Can I Pay for My Order At Skip Hop?

    Carter's, Inc. accepts Visa, MasterCard, American Express, Discover/Novus, UnionPay and JCB charge cards as a form of payment at our stores and online.

  • How Can I Check My Orders Status?

    If you have set up an account with Carters.com | OshKosh.com | SkipHop.com, you can sign in to check your order status. If you do not have an account, you may call Customer Service at 877-333-0117 (toll free) or 762-232-1399 from 7am-12am EST daily (except holidays) with your o…

  • How Do I Find a Product Online That I Saw In a Store?

    Not all merchandise carried in stores is available online at this time. You may use Skip Hop's Search feature to look for an item by keyword or item number.

Hot Promotions From Skip Hop

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