My Shipment is Lost. I Don't Know What Should I Do?

Related FAQ

• I Want to Exchange an Item, But the Size I Need is No Longer Available. Do I Still Have to Pay for Return Shipping?

  Yes, in this instance you will be responsible for return shipping and handling charges. If you prefer, you can return the item to your nearest company-owned Carter’s or OshKosh B’gosh store without deductions for shipping and handling.

• I Have Lost My Packing Slip. Can I Still Return My Purchase?

  If returning by mail, please send the following information with your return: Billing name, address, telephone, order number (if known), and reason for return. Mail your shipment to:Carters.com | OshKosh.com | SkipHop.comAttn: Returns Processing625 Braselton ParkwayBraselton, G…

• A Friend Received an Email With an Online Coupon. How Can I Get Coupons?

  You can sign up to receive emails by creating a Carters.com | OshKosh.com | SkipHop.com account. Simply create an account for Carter’s to receive coupons and special offers available only to registered users.

• What Do I Do If I Have a Defective Product?

  OshKosh B'gosh and Skip Hop are committed to providing you with quality products. Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange (please bring the packing slip or printed receipt). You may also contact our C…

• How Often are New Products Added to the Online Stores at OshKosh B'gosh?

  OshKosh B'gosh adds products to our online stores frequently, and offer new sales and promotions, as well, so check back often for new styles and great deals.