My Tracking Number Says the Package Was Delivered, But I Never Received It. What Should I Do?

Please check with your neighbors, roommates, community mailbox, concierge, etc. to ensure they have not accidentally received your order. If you are still unable to locate the delivery, please call Silk'n to begin an investigation with the carrier. Their representatives will walk you through the next steps during your call.

Still require assistance? The Silk’n team is standing by and happy to help! Silk'n North American office is open from 9am-8pm (Eastern Time), Monday to Friday.

  • Call Silk'n toll-free at 1-877-367-4556
  • Chat with Silk'n online now by clicking the LiveChat button at the top of the page
  • Send Silk'n an email at [email protected]
  • Write to Silk'n at: Silk’n Products, 100 Leek Cres. Unit 15 Richmond Hill, Ontario Canada L4B 3E6.