My Watch Stopped – What Do I Do?

Related FAQ

• Is Shipping Free?

  Free standard shipping is provided by Daniel Wellington when purchasing a timepiece.Placing an order containing only accessories – no timepiece(s) – may be subject to an additional shipping cost (depending on your subtotal amount) and will be displayed in your total at checkout…

• What is the Watch Made Of?

  The casings of Daniel Wellington's silver watches are made of stainless steel, while those of our rose gold watches have a stainless steel core and two platings. The base plating is 0.8 Micron TiCN (a yellow colored base metal) and the top coating is made of 0.1 Micron rose gol…

• I Haven’t Received My Package Yet – What Do I Do?

  If you have received your UPS Tracking Number, Daniel Wellington urges you to directly contact your local UPS Office; UPS will have more accurate information on the status of the delivery.If you have not received your UPS Tracking Number, please contact Daniel Wellington and Da…

• Was My Order Successful?

  Daniel Wellington has several verification stages when customers place an order, this is done to provide customers with the highest level of security.If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided…

• My Order is a Gift; Can You Remove the Invoice From the Package?

  An itemized packaging slip is included with all of Daniel Wellington's orders, however, this document does not include any pricing information. Daniel Wellington asks that you hold onto this slip, as the information it contains will help Daniel Wellington quickly look up your o…