MyUS.com Support Center

Find MyUS.com helps, faqs and knowledge base quickly

How Does Combining My Purchases Help Me Save Money?

Updated:

Shipping multiple packages overseas direct from online stores can be very costly. The expert packing team combines your purchases efficiently and safely into one box , saving you BIG on international shipping rates. 

Read More »

How Can I Get My Order In a Hurry?

Updated:

Select “Rush Processing” at checkout, to get expedited order processing, and MyUS.com will fast-track your purchases through the facility as soon as they arrive. Rush processing is available for an additional $10 per order. The rush processing fee is non-refundable.

Read More »

How Long Will It Take for My Order to Arrive at MyUS.com?

Updated:

MyUS will hold packages from your order until all items arrive. This allows MyUS.com to efficiently repack and combine your purchases into one box, maximizing your savings on international shipping. You will be notified when your package leaves facility, and should receive it in one to ten days, depending on the ship method you selected at checkout.

Read More »

When Am I Charged for Shipping Costs?

Updated:

When you place your order, you will be charged for any domestic shipping costs (from the U.S. store to shipping facility), as well as international shipping to your door.

Read More »

How are International Shipping Rates Calculated?

Updated:

In most instances, MyUS.com  will use the weight of the items you add to your cart to calculate international shipping. If no product weight information is available from the store, MyUS.com will use their own product database to estimate weight and shipping rates. 

On rare occasions, MyUS.com may not be able to calculate accurate rates for non-standard items. If the shipping charged at checkout is less than actual shipping costs, MyUS.com will contact you for additional payment.

Please note: Each item in your order can weigh no more than 5 lbs. (2.5kg), with maximum dimensions of 20x20x20 inches (50x50x50cm).

Read More »

What are My International Shipping Options?

Updated:

MyUS Shopping offers two international shipping options: 

  • International Priority: Delivery in 1 to 4 days with full package tracking 
  • International Economy: Delivery in 7 to 10 days with limited tracking

Read More »

Is My Payment Information Safe With MyUS Shopping?

Updated:

Yes. MyUS Shopping is fully compliant with Payment Card Industry Data Security Standards (PCI DSS).

Read More »

Do MyUS Shopping Charges Include Customs Fees, Tariffs Or Taxes?

Updated:

No. Duties and taxes are collected by the carrier that delivers your shipment. In some cases, couriers may also charge a brokerage fee to clear your package through local customs. These fees vary, and are not included in your MyUS Shopping order total. 

Please contact your local customs office for more information about duties or import fees.

Read More »

What Forms Of Payment Does MyUS.com Accept?

Updated:

MyUS Shopping accepts: 

  • Major credit cards, including American Express, Visa, MasterCard, Diner’s Club, JCB, Discover and Union Pay 
  • Debit cards, providing your card provider supports online international transactions
  • PayPal (most countries)
  • Oxxo (Mexico)
  • Boleto (Brazil)

Read More »

How Do I Pay for My MyUS Shopping Order?

Updated:

MyUS Shopping accepts credit cards, debit cards and Paypal (if available in your country). There is a non-refundable handling fee for each order processed. 

Read More »

Can I Edit Or Cancel My MyUS Shopping Order?

Updated:

No. Once your MyUS Shopping order has been submitted, it cannot be cancelled or changed.

Read More »

What Shipping Address Should I Enter At Checkout?

Updated:

Please enter the international shipping address that will be the final delivery destination for your shipment.

Read More »

How Do I Place a MyUS Shopping Order?

Updated:

It’s easy! Just download the MyUS Shopping Extension for Chrome. Shop all your favorite U.S. websites and add items to your MyUS Shopping cart as you go. MyUS Shopping provides one easy checkout from multiple U.S. stores, and includes international shipping charges, so there are no surprises.

Read More »

What is MyUS Shopping?

Updated:

MyUS Shopping is a free extension for Chrome that makes it easy for international shoppers to get what they want from U.S. stores. Download and start shopping multiple websites with zero U.S. sales tax, one easy checkout and international shipping included!

Read More »


Also, you can visit MyUS.com Official Website to get more helps, faqs and knowledge base.

About MyUS.com

Get everything you love from the USA with the MyUS Shopping extension! Shop hundreds of U.S. websites, checkout with one cart, and get cheap international delivery to 200+ countries worldwide.

MyUS Shopping was created to eliminate the frustrations many global customers face when checking out on multiple U.S. websites, as well as the high cost of shipping direct from stores. MyUS Shopping is backed by over 20 years of global eCommerce experience, and boasts an expert packing team that will combine your purchases into one box. Shopping U.S. stores is finally easy, secure—and best of all—affordable for customers around the globe!

MyUS Shopping, makes it easy to get what you want from these popular American stores, and many more!