MyVishal Support Center

Find MyVishal helps, faqs and knowledge base quickly

If I Pay By Card Or Net-banking How Do I Get the Refund for Items Not Delivered?

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If, for any reason, MyVishal is not able to deliver any product, the balance amount will be refunded to your card or bank account.

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Are There Any Other Charges Payable At the Time Of Delivery?

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No. The prices are inclusive of taxes. Delivery charges are applicable based on order value and are accounted for at the time of ordering. 

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I Have a Vishal Gift Card. Can I Use It On www.myvishal.com?

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MyVishal does not allow online redemption of gift cards.

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Will Someone Inform Me Before the Delivery?

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You will get an e-mail from MyVishal with details on shipped date.

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What are the Timings Of Customer Service?

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Customer Service Center operating hours are from 9:00 am to 6:00 pm (Indian Standard Time) all days. Outside these hours, you can send MyVishal an email and MyVishal will respond back to you during these hours.

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What If My Card /account is Debited But Order is Not Confirmed?

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It is unlikely that such a situation will arise. However, in the event that it does, please call our customer service desk or write a mail to [email protected], MyVishal will address this at the earliest.

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Does MyVishal Store My Credit / Debit Card Details?

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No. MyVishal does not store your credit/debit card details. These details are used by payment gateway and are encrypted for processing the payment.

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Is It Safe to Use My Credit/debit Cards On www.myvishal.com

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Yes. It is safe to use your card on myvishal.com. You have additional authentication for VISA cards- Verified by Visa (VBV) and Master cards - MasterCard Secure Code (MSC) offered by respective merchants.

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How Do I Pay for My MyVishal Order?

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You can pay for your orders through credit/debit card or through net-banking. MyVishal also accepts Cash. To make payment in cash, select CoD (Cash on Delivery) at checkout.

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When Will My Order Be Delivered?

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Delivery for all accepted orders is done using standard courier at the address you provided at the time of ordering. Depending on your location, it may take 2-5 business days for delivery.

MyVishal deliver only on business days that include Monday through Saturday. MyVishal depend on shipping partners for delivery, who may not work on Sunday and on Public Holidays 

You will receive delivery information on your registered email id.

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How Do I Know If My yVishal Order is Confirmed?

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You will receive an email notification titled ‘Order Confirmation’ for your successful transaction(s). This email contains your order number and product details to show your order is being processed. You will also get sms notification on the registered mobile number.

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What are Delivery Charges?

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The applicable shipping charge for all: 

  • Prepaid orders - Rs.0 
  • Cash-On-Delivery (COD) Orders - Rs.108

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I Have Multiple Delivery Addresses. How Do I Register My Delivery Address?

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You can associate multiple delivery addresses for your registered email-id. At the time of ‘Check Out’, you can choose the address.

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I Am Already a Loyalty Member Of Vishal. Do I Need to Register?

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Yes. For online delivery, MyVishal need more details like address and user id. You can register using your loyalty details and enter only the additional details.

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Also, you can visit MyVishal Official Website to get more helps, faqs and knowledge base.

About MyVishal

Vishal Mega Mart is India’s largest fashion-led hypermarket chain with a footprint of 233 stores, cumulative trading area in excess of 3 million square feet, in over 110 cities and towns across India.

Vishal is sharply focused at the needs of consumers in Apparel, General Merchandise, Grocery and Personal Care in Tier-1, Tier-2 and Tier-3 cities and towns and is dedicated to offer the best value and choice to its millions of customers.

Vishal offers clearly differentiated value to customers in the following product categories:

  • Fashion: Fresh, trendy and affordable fashion comprising latest Apparel, Footwear & Lifestyle accessories collection across Men’s, Women’s & Kid’s.
  • General Merchandise: Catering to all the household needs such as Kitchen-ware, Home Furnishings, Luggage & Travel Accessories, Home/Kitchen Appliances, Toys & Sports etc. at best prices
  • Grocery and Household Needs: Catering to all daily needs with an extensive Grocery & Staples, Packed Food, Branded Personal Care and Household Needs products