Navy Exchange Support Center

Find Navy Exchange helps, faqs and knowledge base quickly

Why Doesn't My Order Qualify for Gift Wrapping?

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There is at least one item in your cart at this time that does not qualify for gift wrapping. Gift wrapping service is available on a limited number of items. For questions regarding qualifying items, please contact a NEX Customer Service Representative from the U..S. at 1-877-810-9030 or from overseas at 001-877-432-1736 or via email.

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Does Navyexchange.com Offer Gift Packaging?

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Yes, myNavyExchange.com does offer gift packaging for a limited number of items. Our attractive gift bags are cream colored with a gold Navy Exchange logo. Once the items are placed in the gift bag, it is decorated with cream colored tissue paper.

Gift packaging is available at the order level. If items in your cart do not qualify for gift packaging, the option will not be displayed during the checkout process. If at least one of your items qualifies, you will be able to include a gift message with your order.

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Where Do I Find My Return Label?

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Your return label is located on the packing list that was inside your package. If you do not have it, contact the Customer Care Center at US: 877-810-9030 or Overseas: 001-877-432-1736 for assistance.

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How Long Do I Have to Return an Item to Navy Exchange?

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Merchandise purchased from myNavyExchange.com can be returned within 45 days of purchase for a refund or even exchange. Diamond jewelry returns may be subject to an IGI appraisal prior to issuing a refund. Exceptions to the 45 day NEX Customer Return Policy are pre-paid cards, music, phone and gift cards, which are not returnable. Pre-recorded movies, music, video games, and computer software are returnable in original unopened factory sealed packaging within 45 days. If defective, they may be exchanged for an identical item.

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How Can I Make Changes to When My Package Will Be Delivered?

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Navy Exchange's knowledgeable staff at the Customer Care Center is the best resource for how to make changes to your package delivery. The Customer Care Center can be reached at US: 877-810-9030 or Overseas: 001-877-432-1736 for assistance.

Carriers, such as FedEx, also have services where you can re-route your package to a neighbor, have it held at a FedEx location or request a specific delivery date. More information can be found at fedex.com under Delivery Manager. You can also discuss with your local Post Office about having packages held for pickup if you will not be home.

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Where Do I Find My Tracking Information?

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Tracking information is located in two places. Tracking information is provided in your shipment confirmation email. You can also locate your tracking information in My Account in your Order History.

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Does Navyexchange.com Offer International Shipping?

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Due to customs and taxation laws and product restrictions and regulations, Navy Exchange currently offers shipping to FPO, APO and DPO addresses.
Select OCONUS locations are now participating in the Ship to Store program with 7-10 day delivery. Check the drop down menu under the Shipping & Pickup in the Checkout process for the most up to date listings.

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What Does the ‘nickname’ Field for Shipping Addresses Mean?

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The Nickname field is an easy way for you to identify an address. This becomes important as you add more addresses to your address book. As an example, you could use ‘Uncle Joe’ as a nickname for an address or ‘Grandkids in NC’. Use something that would easily identify the party you are shipping to.

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What is the ‘nickname’ Field for Payment Method?

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The payment method nickname is an easy way for you to differentiate your payment types. For example, if you have several Visa credit cards and they offer different reward programs, you could use ‘no interest’ or ‘Disney card’ or any other designation that would make payment selection easier for you.

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If an Item is Not Available, Can I Backorder It?

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Due to the seasonality of many of our products, it is often difficult to determine if we are able to obtain additional inventory of certain items. Therefore, we do not offer a backorder option at this time.

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How May I Cancel an Order?

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If your order hasn't been processed for shipping, you may cancel it by calling a NEX Customer Service Representative from the U.S. at 1- 877-810-9030, from overseas at 001-877-432-1736 or by e-mail.

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Why Can Certain Items Only Be Shipped Via Ground?

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Certain items in your order may be considered hazardous material (HAZMAT). Aerosol products, some alcohol-based products, including fragrances and air fresheners, and contents under pressure are required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations. We recommend shipment via FedEx Ground or USPS Ground (Parcel Post) to the continental United States only. Items considered to be hazardous material may not be shipped to APO or FPO addresses.

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Can I Purchase Additional Warranty Coverage?

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Yes, Navy Exchange currently offers the Exchange Protection Plans (Keep it New!) for qualifying products. The appropriate Keep it New plan is offered on the product description page for any item that qualifies. You simply need to check the box for the plan that you want and it will be added to your cart. You also have a second opportunity to add a Keep It New plan when viewing your cart at time of checkout. These warranties may also be purchased in-store on qualifying products.

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What Emails Will I Receive?

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You are in control of what emails you want to receive. After registering online, you will receive a welcome email with more information on how to select the type of emails you would like to receive. In addition, we send order confirmation and shipping confirmation emails. In order to receive special offers, coupons and promotions, please sign in to your account on myNavyExchange.com and choose “My Profile” under the “My Account” dropdown menu. Simply provide your email address under Communication Preferences and click “Yes! Email me sales, promos and events.” Don’t forget to scroll down and click on the navy blue SAVE button!

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Why Do I Have to Provide an Email Address for Flyer Sign Ups Or to Create an Account On www.mynavyexchange.com?

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By creating an account using your email address at www.mynavyexchange.com, not only do you have access to Navy Exchange quality goods at a savings online, but you can also manage all your communication preferences in your Account online. Communication preferences include receiving promotional emails and physical and digital flyers from Navy Exchange.

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How Do I Sign Up to Receive Navy Exchange Mailings?

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You may sign up online. Simply register at www.myNavyExchange.com and select to receive flyers and emails in the My Profile section under My Account.

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How do I contact Navy Exchange's Customer Service?

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Navy Exchange's premier customer service center is open 24 hours a day 364 days a year (closed on Christmas Day) to answer questions, assist with placing an order or resolve any issues you may have encountered. For callers in the United States, please call (877) 810-9030. For callers located OCONUS, dial 001-877-432-1736. You can also email our customer service team by clicking on Customer Service at the top of any page and clicking on Send an Email under Contact Us Today.

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How Do I Find a Store’s Phone Number?

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In order to find a store’s phone number, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s telephone number.

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Where is the Closest Store? What Hours are They Open?

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In order to locate a store near you, simply go to the top left corner of this page and click on Store Locator. Enter a zip code or state, enter country if OCONUS, and you will see the store options. Once you click on any of the red icons, you will be able to click on Store Details for the store’s address, telephone number and hours of operation.

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Does the Navy Exchange Have a Loyalty Or Rewards Program?

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Yes! It is called My Navy Blue Rewards!

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Can I Order Military Uniforms Via the Internet?

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Yes. Navy and Marine Corps Uniforms are available for your online shopping convenience.

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Can I Make a Navy Lodge Reservation Via the Internet?

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Yes. Navy Lodge Reservations are available for your convenience.

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Can I Place a Special Order for Merchandise From the Navy Exchange?

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​Yes. Special Orders can be placed to meet your special needs at the Customer Service Desk at your Navy Exchange for a variety of manufacturers, from shoes to major appliances and furniture. A twenty-five percent deposit will be required when you place your Special Order.

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Can I Buy Merchandise to Sell to Someone Who is Not an Authorized Patron?

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No. Any item purchased in a Navy Exchange must be for the sole use of the authorized customer or for the use of dependent members of the authorized customer's family or a bona fide gift. Exchange merchandise purchased by military personnel or civilians will not be resold or exchanged in barter, on or off a Navy Exchange. Navy Exchange Manual Pub. 145, para. 4207(4).

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Can I Bring a Guest Into the Navy Exchange?

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Due to force protection issues, each local command has different policies. Contact your local exchange for details. Guests are not authorized to make purchases.

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Also, you can visit Navy Exchange Official Website to get more helps, faqs and knowledge base.

About Navy Exchange

Established in 1946, our mission is to provide customers with quality goods and services at a savings and to support Navy quality of life programs. The retail stores and many services offered by the NEX makes it an important quality of life benefit to customers... active duty, family members, retirees, national guard and reservists, around the world, both ashore and at sea.

NEXs, found on Navy installations worldwide, offer a wide variety of products and services to authorized customers. They offer prestige brands, national mass brands and private brands, all at significant savings. NEX offers quality, value and savings and is committed to delivering low prices every day on the merchandise and services customers want and need.  On average, customers save more than 20 percent, not including sales tax, when shopping at a NEX.