Nebraska Furniture Mart Support Center

Not at this time. Please call Customer Service department at 1-800-359-1200 or visit the store.

If you find it at a lower price let Nebraska Furniture Mart know...Nebraska Furniture Mart's business was built on fair prices. So count on finding everyday prices that are among the lowest. If you should find a lower advertised price elsewhere - it's simple - Nebraska Furniture Mart will beat it.

If you do not feel that the merchandise you purchased is appropriate in your home, you may return the items for reselection, credit or refund. Items must be returned within 30 days after you receive your merchandise. (15 days on computers products, camcorders or software products. 14 days for cell phones and active wear.) 120 days with purchase of mattress pads for mattress sets. To receive full credit, all returned merchandise must accompany the original sales receipt and must be in the same condition as when purchased, complete with accessories, instructions, original box and packaging (if item was picked up). Merchandise not meeting these requirements may not be accepted for return, or will be assessed a restocking charge.

Yes you can. Click on My Account, sign into your online profile and choose statements from the left side navigation. You can also sign up for paperless statements here too.

Delivery charges are based on variables such as the number of items ordered, their size and weight, and delivery distance. Delivery charges can be calculated on the product page by clicking the "Check Stock & Delivery" link.

Driveway Delivery orders will be placed on the nearest driveway, sidewalk, or inside your garage. The items will be left in their factory packaging, if assembly is required, this is the responsibility of the customer. An Adult 18 years or older must be present to sign for the items. An NFM representative will contact you the day before, or by 10:00 AM the morning of delivery with a time window for your order delivery. If you need to reschedule your delivery, please contact Customer Service no later than 2 days prior to your scheduled delivery date.

Options displaying “Delivery by” will be delivered via UPS by the date indicated. With this delivery method, Nebraska Furniture Mart will send you a tracking number so that you can follow the progress of your order.

NFM offers Next-Day UPS Shipping for Nebraska Furniture Mart's local delivery zip codes, at no extra cost. Orders must be placed by 5 PM for expected Next-Day Delivery. Any order placed on the weekend (after 5 PM Friday) will be delivered the following Tuesday. UPS Delivery Orders placed outside our local delivery zones will be delivered within 2-5 days. You can check available UPS shipping dates in your shopping cart prior to purchase.

With this option, you will receive your package from the US Postal Service in 2-5 business days. Nebraska Furniture Mart will send you a tracking number so that you can follow the progress of your order.

With this option, you will receive your package from the US Postal Service in 2-5 business days. We will send you a tracking number so that you can follow the progress of your order.

• Orders paid with bankcard that are canceled or returned will be refunded to the original bankcard used.
• Orders paid with cash that are canceled or returned may be refunded in-store up to $500. If refund is more than $500, the full refund will be issued by mail from our Omaha office.
• Orders paid with a check that are canceled or returned will be refunded by mail from our Omaha office a minimum of 14 days after the original payment was made.

The address displayed on the Customer Profile Screen when you log in is the billing address for the last credit card used to make on online purchase.* It is not used for delivery purposes or to mail NFM revolving statements. The address can be changed during an online purchase only. When the credit card screen is displayed you will have the option to update the billing address.

If a customer has never made an online purchase the address was copied from their in-store account if a match was found. Changing this address online will not update the customer's in-store account. That must be done in-store, over the phone or through the mail.

Yes, Nebraska Furniture Mart offers a Military Discount. There is a certain pricing level for the Military Discount, and is not a set percentage off. Please bring your Military ID with you to show to the Sales Associate or Cashier.

Yes, you can set up recurring monthly payments. Simply go to NFM.com and create an online account. You will then need to associate your online account with your NFM finance account. Once this is completed you will be presented with various payment options. *If a future scheduled payment date falls on a weekend or holiday, it will be scheduled for the next bank business day.