Neiman Marcus Support Center

The international shipping cost will be calculated and guaranteed during the Borderfree global checkout and is calculated based on the service level, the number of items purchased, the weight of the items, the destination country, and all applicable duties and taxes.

You can ship your order to any international destination currently supported by Borderfree and pay in U.S. dollars using a Visa, MasterCard, American Express, PayPal, or China UnionPay. This also applies if you are an American traveling or living abroad.

No. When you use the Borderfree global checkout, you will be provided with an order total in your preferred currency. The order total presented will be the exact amount you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

Just add items to your shopping cart and click on the checkout button. Borderfree will calculate and display an order total in your preferred currency, including all shipping costs to your international destination, as well as any applicable duties and taxes imposed by the Customs and Revenue authorities in the destination country.

Neiman Marcus wants you to be completely happy with your purchase. If for any reason you are not satisfied, you may contact our Customer Care Contact Center 24 hours a day, 7 days a week at 1.972.556.6044, chat or email. Customer care will provide you with a required Return Merchandise Authorization (RMA) number.

International orders returned directly to a Neiman Marcus store or sent to NeimanMarcus.com without a Return Merchandise Authorization (RMA), will receive a refund for the merchandise only. Duties, taxes or tariffs will not be refunded.

If you chose to pay duties and taxes at time of delivery (COD), you will not be credited for the duties, taxes or tariffs.