NewFrog Support Center

Find NewFrog helps, faqs and knowledge base quickly

What is Exchange Policy?

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For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back to NewFrog's warehouse, and depending on stock availability.

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Will My Entire Order Be Shipped In One Package from NewFrog?

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Usually your entire order will be shipped in one package. However, if your order includes products from manufacturers in different locations, multiple packages may ship to fulfill a single order.

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Are There Any Additional Fees Involved In International Shipping Of Newfrog?

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In some cases, there will be VAT or custom duties levied by your destination country. The recipient must pay additional charges for custom duties or taxes. Custom duties and taxes vary from country to country.

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What Shipping Methods Does Newfrog Offer?

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Newfrog partners with major international shipping companies such as DHL, Fedex and EMS to offer four shipping methods:

  • Airmail - Free Shipping
  • Registered Airmail - with tracking number
  • Express Delivery
  • Standard Delivery

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How Much Does Newfrog Charge for Shipping?

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Shipping charge varies from country to country and NewFrog offers free standard shipping once your order reaches certain amount.

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How Long It Takes to Receive My Order on NewFrog.com?

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The processing time is separate from the shipping time. Usually, it takes 1-2 business days to prepare the order. Occasionally, the higher quality items might have a slightly longer preparation time in addition to the 5 business days. However, an email will be sent to you if the processing time is abnormal. Please pay attention to your email box about our notification whether about the shipping notification or the processing problem.

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How Do I Track My Order On Newfrog.com?

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NewFrog will inform you via an email once your order is shipped out. Log into your account, then you can find the shipping by these steps "My Orders->View Details->Track". Also you can send an email to ask about shipping.

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How Do I Change My Preferences Or Unsubscribe From the Newfrog Email Newsletter?

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To choose your preferences or to unsubscribe, find the menu icon on the homepage, then click “Settings” to update your notification options. Please allow five days for our records to be updated. Unsubscribing from emails does not affect your user registration.

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How Do I Use Coupon Code?

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On the cart page, you will be given the option to use coupon code for extra discount. You can use only one valid coupon code for each order.

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I Placed an Order. Can I Add an Item in NewFrog?

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The order begins processing soon after placement, so the quickest solution is to place a new order for the additional item.

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Does Newfrog Ship to Po Boxes and APO/FPO Addresses?

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NewFrog's shipping partners are unable to ship to PO boxes or APO/FPO military addresses. So please provide a street address for your order. If an order is placed with PO boxes or APO/FPO address, there will be delay for the order to be shipped.

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How Do I Check My Order Status Through Newfrog?

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Newfrog members can log in to your accounts and click “Orders” to view order details and order status updates.

Guests will receive a confirmation email containing order details and a link. In order to protect your privacy, you can check the status of your order by clicking the link and creating your Newfrog account.

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Can I Search for a Specific Item I Want In Newfrog?

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Yes! Click on the icon at the top of the homepage to directly search for hundreds of items. Whether it’s "headphone" or "toy”, quickly and easily find what’s currently available on Newfrog.

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I Placed an Order, Can I Change the Shipping Address When I Purchase In Newfrog?

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Yes, contact Customer Service (Email: [email protected]) to make any changes to your shipping details. Keep in mind that an address can only be changed if the order has not yet shipped.

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How Do I Cancel an Order In Newfrog?

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Cancel an unpaid order:
To cancel an unpaid order, simply log into your account, go to “My Orders” and cancel the unnecessary order by clicking the “Cancel Order” button.

Cancel a paid order:
You can cancel it before the order status changes to “Processing.”

Log into your account and send a message or find "Online Chat" if it is urgent, we will make arrangements as soon as possible. Please note that once the order is shipped out, it is unable to be canceled. You can wait to see if you like it or not, if you find that you are still not satisfied with the item, please refer to the instructions found under the category “Return”.

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What Payment Methods Does Newfrog Accept?

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NewFrog accepts the following payment method:

  • PayPal
  • Credit card
  • QIWI
  • WebMoney

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What Information May Be Collected?

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Register email, Password (No any other body can get your password include our staffs, it is encrypted!)

Nickname, IP address, the date and time, browser and operating system, the URL you request, your PayPal email, your PayPal shipping address; Other information if you want to share with us, like Phone number etc.

Note: phone number is useful to postman.

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Can I Trust Newfrog.com?

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Newfrog.com adopts available high technology and encryption to protect every customer's Personal information online/offline. Personal Information is stored in a secure environment protected by a combination of physical and technical measure, only the specific staffs know the information for handling with orders.

Newfrog.com is a reliable electronic business website to offer best goods and service to customers, will not give out any customer privacy information.

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What is Newfrog?

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NewFrog.com is an online e-commerce company offering tens of thousands of categories products including consumer electronics, smart home, car accessories, home goods, cell phone, cellphone accessories, outdoor sports equipment, led lights, kids toys, computer accessories,  digital cameras, beauty supply, fashion clothing, fashion jewelry, cool watches and intimate apparel in stock with unbeatable prices and ready to ship at lightning speed. Purchasing from us, you can get more 10-70% off than other website. NewFrog offers free shipping service for any product.

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Also, you can visit NewFrog Official Website to get more helps, faqs and knowledge base.

About NewFrog

NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.