NONNON Support Center

Find NONNON helps, faqs and knowledge base quickly

Does NONNON Run Promotions?

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Yes! Please subscribe to newsletter so you are notified promptly of all promotions.

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Why Have I Not Received an Email From NONNON.co.uk?

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Please ensure your email address associated to your order is correct and also check in your junk or spam folder in your email account.

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Why Am I Asked for Additional Security Information If I Pay With My Debit Card?

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All UK Banks require that online retailers use 3D secure with all debit cards. 3D Secure is an authentication scheme that requires the cardholder to enter an additional password when they make an online purchase. The addition of password protection allows extra security on transactions that are processed online. 

NONNON also undertake rigorous security checks to ensure we protect cardholders as much as they possibly can. The Customer Service Team may email you requesting further information in order to verify you as the cardholder. NONNON.co.uk reserve the right to cancel your order if our security checks are not successful.

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Why Has My Payment Been Declined By NONNON?

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For your own protection NONNON take card security very seriously. Card payments can be declined for a variety of reasons. Usually the reason is the address / postcode / CV2 (three digit security code) number does not match correctly, so make sure you: 

  • Check your card is not out of date.
  • Check all address and card date details are correct
  • If the problem persists please contact your bank or card issuer.

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What Payment Methods are Accepted By NONNON?

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NONNON accepts Visa, Mastercard, American Express, Maestro, Delta, Electron and also PayPal. Payment for all orders is completed once the order has been successfully placed. Prices are shown inclusive of UK VAT at 20% where applicable. NONNON.co.uk pay all VAT where due direct to UK customs. 

If you are buying from outside the UK, your credit card will be debited in UK pounds and your credit card company will exchange it into your home currency at the time of the transaction. Please note that prices shown in € (EUR) and $ (USD) are indicative only and the actual amount you pay will depend on the exchange rate at the time of purchase and your credit card provider.

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Are Melissa Shoes Eco Friendly?

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All products are recyclable and vegan friendly - no animal products are used.

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Am I Buying Original Melissa Shoes?

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NONNON.co.uk is an official online retailer for Melissa Shoes. All items are genuine and authentic.

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Also, you can visit NONNON Official Website to get more helps, faqs and knowledge base.

About NONNON

Nonnon is an official UK Melissa Stockist, with one of the largest ranges available online in our webstore. At Nonnon, we are enthralled by design just as much as the creative team at Melissa. We aim to display this in the aesthetics of our site.

We are intrigued by the use of various materials to create beautiful things in many different ways. It is also the influence of design on fashion, and vice-versa, that we like to explore - enabling us to bring you the products that most inspire us.

Melissa is the perfect partner for us - and many influential designers - sharing a passion for boundless creativity, high quality manufacturing and design in fashion, and making luxury accessible to all.