Nordstrom Rack Support Center

You will be mailed a Gift Card for the Note balance.

You’ll be charged for return shipping only if you return by mail. This includes orders placed with standard, next business day and two-business day shipping. Returns to Nordstrom Rack stores are always free. The return shipping fee for mail-in returns is $5.95 for the US, $10.95 for Canada and $25.95 for Australia. Nordstrom Rack will automatically deduct the fee from your refund.

You have 45 days from the original ship date to return eligible items.

Yes. Gift recipients may return eligible gift items to a Nordstrom Rack store. In-store gift refunds will be issued as a Nordstrom Gift Card, redeemable online and in-store at Nordstrom and Nordstrom Rack, and on HauteLook.com.

Yes! You can return any item you purchase at nordstromrack.com within 45 days of the original ship date. Just be sure you have not worn or altered it. Eligible returns will be credited to your original form of tender, or to a Gift Card (Gift Cards cannot be redeemed for cash unless required by law). Please note that not all HauteLook items are eligible for return. You can check the product page to see an item’s return eligibility at HauteLook.

Nordstrom Rack accepts Visa, MasterCard, American Express, and Discover cards issued within Canada, Australia, and the United States, PayPal, Nordstrom Visa®, Nordstrom Card, Nordstrom, Nordstrom Rack and HauteLook Gift Cards, Nordstrom Notes, and account credits.

If you’re registered on nordstromrack.com, simply visit your Account page to see when your order was placed, the date your order shipped from warehouse, and other key steps in the process. If you used the guest checkout option, you can track your order once it ships by referencing the shipping confirmation email sent to you. If you have questions prior to shipment, contact Customer Care at 1-888-966-6283

While you’ll find complementary brands at nordstromrack.com and HauteLook, each online store offers something different and exciting. At nordstromrack.com, you’ll discover a deeper inventory of the latest women’s, men’s and kids’ styles. HauteLook’s flash sale events give you limited-time access to the best names in women’s and men’s fashion and accessories, as well as beauty, kids’ apparel and toys, and home decor. Inventory is limited and savings can be steep, so shop early and often!

While the brands and styles offered online are similar to the items found in Nordstrom Rack stores, inventory moves fast and may not mirror exactly what you find in store. Whether shopping online or in-store, you’ll always find something new.

You can shop certain limited-time sale events powered by HauteLook at nordstromrack.com, or you can head directly to HauteLook by clicking the tab at the top of the page. There, you can shop all the limited-time sale events that are currently live. Don’t forget—new events start at 8AM Pacific every day.