North Sails Support Center
Find North Sails helps, faqs and knowledge base quickly
How Do I Pay for My Order?
Currently, Payment through Paypal, all major credit card payments and some favorite local payments (Sofort, iDeal and MrCash) will be accepted.
Can I Change My Order?
Once you have finalized the payment, it is not possible to change your order. If you would like to order a different item, please purchase the product of your preference online and return the previous order. You can do this via the ‘return’ page.
What Should I Do If There is Something Wrong With My Order?
Please notify via the ‘contact us’ page or call the customer service at +39 0185 200 555. Please visit the ‘return’ page and fill in the online return form to notify the customer service of your returning order. Additionally, please print the return form and add it to the box containing the item(s) you would like to return. Returning your order is free of charge.
When Will My Order Be Sent?
On weekdays, your order will be shipped within 24 hours after you place your order. If you placed your order on Friday, Saturday or Sunday, your item(s) will be shipped within 48 hours.
Can I track my order?
North Sails will keep you updated on the status of your order via email, so you will know when to expect the delivery. Once the order has been sent to the delivery provider, you will receive a tracking code. With this, you can check what the exact date and time of your delivery will be.
Please note that these timelines are determined by the shipping providers. In case you would like to arrange a different time of delivery, or the shipment was not delivered at the indicated time, please contact your local shipment provider.
Also, you can visit North Sails Official Website to get more helps, faqs and knowledge base.
About North Sails
North Sails was founded in 1957 by Lowell North, an American sailor and Olympic Gold Medalist. North was an engineer as well, one who methodically focused on building sails that were faster than any competitor's. Year after year, Lowell North and his team pioneered new innovative technologies that conquered wind and water. Explored the Ocean. And won races.
Today Lowell North’s inspiration lives on in North Sails apparel as well, as it is designed and developed so that our customers can focus on what’s important for them – taking on the sea or just navigating modern life.