Notino Support Center

Find Notino helps, faqs and knowledge base quickly

Can I Pay Sales Tax When I Purchase From Notino?


By law, Sales tax only applies to orders being delivered to the state of New Jersey.

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What is the Coupon Codes & Vouchers and How to Use?


Coupon codes and vouchers may only be used for a single purchase and is limited to one per customer. It cannot be transferred, exchanged for money or combined with any other discounts or promotions at anytime. It may only be used for products currently in stock. Coupon codes may not be used with products which are already on sale or discounted. This discount has a limited validity and there is no legal claim for its use.

You can click to find more information about coupon codes & deals.

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What Kind Of Payment Do You Have?


The ways of payment are as follow:

Debit and Credit cards

After you create an order, you are redirected to a secure payment bank gateway, where you will enter the necessary payment data. This method of payment of the purchase price is considered an advance payment. And the employees do not have access to the data of your card. All is exclusively in the hands of the bank.


After you create an order, you are redirected to a secure PayPal gateway, where you log in to your PayPal account to complete the purchase. And Notino does not have access to your PayPal account, or any other information related to your PayPal account.

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What is the Contact Information?


The contact information is about:

  • Customer Service: 1-800-943-9755
  • Hours: Monday-Friday: 8am - 11pm Eastern Time

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What is the Return Policy?


If you wish to return an item, they will allow most items (excluding items from special offers and sales) to be returned within 60 days from its shipping date. Shipping costs are paid by the customer. Returned items need to be in their original packaging and must be unused.

For returned items that are either open or gently used, they will charge a restocking fee.

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Also, you can visit Notino Official Website to get more helps, faqs and knowledge base.

About Notino

Welcome to Notino, the beauty-specialist online retailer seeking to empower the way you feel.

Founded back in 2004, Notino has quickly established itself as a trusted beauty online shop for cosmetics, fragrances and personal care products. In just over a decade Notino has expanded into 19 different countries, its workforce has grown to almost 1000 people, with each of its numerous customers worldwide receiving individual attention.

The company was included by the prestigious accounting firm Deloitte in the "Deloitte Technology Fast 50 in Central Europe" program, which highlights the 50 fastest growing technology companies, both public and private. Notino received this recognition in 2013 and 2014, as well as being nominated in the Deloitte Technology Fast 50’s “Big 5” category.