Oak Furniture Land Support Center

Find Oak Furniture Land helps, faqs and knowledge base quickly

What is the Information Of Measurements?

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Oak Furniture Land always trys to be as accurate as possible; however specified measurements are always approximate. No two products of Oak Furniture Land will ever be identical. Please contact Oak Furniture Land within 48 hours of ordering if minor changes to dimensions are going to be a problem.

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What Payment Options Does Oak Furniture Land Accept?

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You can pay by credit, charge or debit card and PayPal at the time of order. The price of any product is the price in place at the date and time of your order. You agree that all details you provide to us for the purpose of purchasing products which may be offered by  Oak Furniture Land on their website, will be correct; that the credit, charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. Oak Furniture Land reserves the right to obtain validation of your credit, charge or debit card or PayPal details before accepting your order.

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Can I Cancel My Order Before Delivery?

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You will be sent an email when the goods are being sent from the UK. Prior to this email being sent you will able to cancel the order and receive a full refund. If you decide to cancel your order after the goods are sent, or if the goods have been sent but cannot be delivered due to reasons beyond the control of Oak Furniture Land, you will be liable for a $150 fee plus an additional $100 per box/carton. 

These reasons for incurring a returns charge include, but are not limited to: 

  • You cancel your order after the items have been dispatched from the UK 
  • Oak Furniture Land is unable to complete the delivery due to access issues
  • You are unavailable or unable to take delivery of your order

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How to Contact Oak Furniture Land?

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Email: [email protected] 

Telephone: 1-844-304-6777 Monday – Friday 9am – 7pm (Eastern time) 

 

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What to Do If There is a Problem With My Order?

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If any items are incorrect, damaged or faulty you should notify us immediately by calling 1-844-304-6777. Please provide Oak Furniture Land with the S/C number printed on the white label (found on the furniture).

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How to Return an Order At Oak Furniture Land?

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In the rare occurrence that an item arrives damaged please notify customer services immediately (1-844-304-6777). Oak Furniture Land will replace or a furniture technician will come to your home to return it to its perfect condition. 

Returns: If for any reason you wish to return your items to Oak Furniture Land, you can within 14 days of receipt of your item/s. Please return the item(s) in the same condition as received and in the original packaging. Upon receipt and inspection of merchandise a refund will be processed.

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What Happens After I Have Placed an Order?

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Once you have purchased your furniture, you will receive an email confirmation and a call to confirm. There are two types of shipping depending on the size of products you have purchased. 

For small orders (1-2 items) under 55 lbs (e.g Mirrors, Night-Stands, Occasional Tables and Stools) Oak Furniture Land will deliver FREE via UPS. Oak Furniture Land will initially contact you to confirm the order before passing onto UPS for delivery. 

For larger orders (heavy, bulky, 2 person or multiple boxes) Oak Furniture Land will deliver for FREE via their two man delivery team.

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Also, you can visit Oak Furniture Land Official Website to get more helps, faqs and knowledge base.

About Oak Furniture Land

We currently employ more than 1,200 dedicated staff to handle every aspect of our business, from design to after-sales care. All stock is processed within our 500,000-square-foot Distribution Center and delivered to our customers free of charge. 

With over 12 years trading as the most successful online retailer in our sector, we are specialists in our field and currently process approximately half a million orders per year. 

We do not act as a wholesaler; we simply sell large volumes of high-quality oak and mango furniture at massively reduced prices, direct to the public and commercial hospitality customers. This has led to tremendous growth year on year, which was recognized in four of the past five years by our inclusion in The Fast Track 100, a prestigious ranking of the fastest-growing companies.