Oasap Support Center

Sorry, Oasap can not change the address for you after the order is shipped. In that case, please keep a close eye on the tracking information and contact the shipping company when the time is right.

You can track your order in "My Account" 2-3 working days after you receive the Shipped Confirmation email.

It normally takes 1-5 working days for us to process your order before dispatching, the time may be longer if the order is large or during holiday time. Oasap will do their best to minimize the potential impact of any processing delays.

Oasap will send you a Shipped Confirmation email when the entire order is shipped out. 

Yes, you may choose express shipping on the check-out page, it will cost you another $15.95. And Oasap doesn't do overnight shipping.

Oasap offers free shipping worldwide on all orders, no minimum purchase!

Oasap shopping points could be applied to sale items.

Please be aware that two coupon codes cannot be used at one order. Also, it cannot be applied on saled items either.

Also, please don't forget to click on the "Apply" button after you enter the coupon code. If that still doesn't work, please feel free to pay your order first and then write Oasap an email at service@oasap.com or visit Livechat for help, Oasap will refund you the discount.

There will be notifications on the check-out page to guide you to use the coupon code or oasap shopping points.

There's no minimum amount that has to be ordered. But please note that OASAP has the final right to accept your order or not as indicated in the Terms and Conditions.

Oasap accepts payments via Paypal, credit card and OASAP shipping card. Please be aware that Oasap does not accept orders made by e-mail, letter, phone or fax, but only pre-paid orders.

It is definitely safe and secure to pay your order on OASAP.

You can view entire product range at your ease. If you already know what you are looking for, you can breezily browse through our categories or use the Search function on webpage. 

Once you have selected an item, choose the color, the size and the quantity (please refer to the Size Guide if you need help to find the right size), and click on the 'ADD TO SHOPPING BAG' button. Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.

When you confirm your selected items to purchase(including discount,donation, delivery time and greeting card), you will be asked if you want to place your order with or without a customer account. Oasap genuinely suggest you checkout with an account as you will be able to benefit a lot.

The last step provides you with an general-view of your order and allows you to edit your billing address and shipping address.

Once you have successfully placed your order and finished the payment, you will receive an order confirmation e-mail. Please note that this e-mail only confirms the receipt of your order. You will receive a separate confirmation e-mail when the order is dispatched.