OpenSky Support Center

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What's the Product Performance Chart On My Dashboard?

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When you Boost, it activates a Product Performance chart on the Dashboard of your Merchant Toolkit. You'll see a line graph that depicts your store's daily Boost checkout rate. The rate is calculated by dividing Boost orders by Boost views for that day. To give those numbers context, the chart features a red line that shows the average checkout rate across the entire OpenSky marketplace for that day. The chart lets know how your listings compare: if you’re seeing a lot of red dots, review and adjust your listings (e.g., add more compelling images, check your descriptions for missing/misleading/confusing information, lower your pricing, etc.).

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Will I See My Boosted Products In Opensky Promotional Emails?

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OpenSky can't guarantee that you will. The OpenSky system tailors emails for each shopper, based mainly on shopping and browsing history. That means everyone sees different products. However, when your products do appear in OpenSky emails, you should see an uptick in views, which should translate to more sales.

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What If a Shopper Returns Something Without Contacting Opensky?

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If that happens, please contact their Customer Support Team with the order number and item(s) returned.

They will then process the shopper's refund if the merchandise is in resalable condition.

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What is the Return Policy Of Opensky?

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You can return or exchange eligible items up to 14 days from the date your order was delivered as long as products are in resalable condition. Items must be in their original condition (unused, unwashed and undamaged) with all the packaging intact.

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Also, you can visit OpenSky Official Website to get more helps, faqs and knowledge base.

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