Palm Beach Jewelry Support Center

Find Palm Beach Jewelry helps, faqs and knowledge base quickly

What If My Order Gets Lost Or Damaged In Shipping?

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If there are any issues with a shipment, contact the Customer Care Department via email at [email protected] PalmBeachJewelry will respond within 24 hours.

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Why Was My Order Cancelled By Palm Beach Jewelry?

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Palm Beach Jewelry reserves the right to cancel any order due to, but not limited to: failed credit authorizations, site related malfunctions, improperly stated pricing and discounts.

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Can I Order Gift Certificates?

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At the present time, the site is unable to issue gift certificates. Please check back with Palm Beach Jewelry soon, as Palm Beach Jewelry is working to make them available in the near future. If you have an existing Gift Card or eGift Card you can input the Gift Card number into the section at checkout.

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How are Orders Packaged?

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Each piece is displayed in an attractive jewelry box. The jewelry is further wrapped within secure packaging to guarantee the safety of your purchase in transport.

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Will I Be Charged Sales Tax At Palm Beach Jewelry?

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Sales tax is applied to all orders shipped in the state of Florida. Palm Beach Jewelry is required by law to collect and submit sales tax in states in which they have a physical presence. 

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How Long Will It Take for Creditors to Approve My Purchase?

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Major credit cards (i.e., Visa, MasterCard, Discover and American Express) should be authorized within 24 hours. Credit card orders placed after 5:00 p.m. Eastern Time, Thursday through Sunday, should be authorized by the following Tuesday.

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Is It Safe to Use My Credit Card Over the Internet?

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PalmBeachJewelry uses the latest Internet security technology to protect your credit card information (the Secure Socket Layer system). This system is compatible with both the Netscape and Internet Explorer web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties.

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Which Payment Methods are Available On This Site?

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You can pay for your order using your American Express, Visa, MasterCard or Discover Card or PayPal. At the present time, PalmBeachJewelry IS unable to accept payment using a credit card with a billing address outside of the United States & Canda or issued from a bank outside of the United States. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay. 

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Also, you can visit Palm Beach Jewelry Official Website to get more helps, faqs and knowledge base.

About Palm Beach Jewelry

Welcome to PalmBeach Jewelry, where beautiful jewelry, accessories and designer fragrances are just a click away. Now you can instantly choose from thousands of elegant new looks and traditional favorites...Jewelry designed to suit your individual style, hand set with breathtaking sapphires and rubies, diamonds and CZs, as well as vibrant gemstones in every color of the rainbow. And, our exclusive online showcase brings you all the latest jewelry fashions and designer fragrances at incredible savings you can't find anywhere else.

Today, from our world headquarters in Boca Raton, Florida, we have grown to become the largest jewelry catalog company in the world, with our PalmBeach Jewelry catalogs satisfying millions of customers throughout the United States and around the globe. And the future looks brighter than ever.

After more than 50 years, we're still family owned and operated, and customer satisfaction is just as important today as it was when we first began.