Papa John's UK Support Center

Although Papa’s John’s Ancient Grains Gluten-Free Crust is gluten-free and Papa John’s employs procedures to prevent contact with gluten, it is possible that a pizza with Papa’s John’s Ancient Grains Gluten-Free Crust is exposed to gluten during the ordinary preparation process. Please use your best judgment in ordering a pizza with Papa John’s Ancient Grains Gluten-Free Crust if you have a sensitivity to gluten.

Participation and availability may vary. Papa John’s Ancient Grains Gluten-Free Crust is available in several local markets, however, it may not be available in non-traditional units in those specific markets (e.g. stadiums, arenas, airports, etc.).

Papa John’s Chicken Poppers, Garlic Parmesan Sauce, and the Italian Herb Seasoning used on "John’s Favorite" Specialty pizza.

Papa John’s Ancient Grains Gluten-Free Crust is made with ancient grains, specifically Sorghum, Teff, Amaranth, and Quinoa.

You can save up to 6 favorite items and 6 favorite orders. If you try to save more than that you will get a message that you are maxed out.

Yes! While you are on the Papa Track page, we have created fun memes for you to share on Facebook. When you share one of the gifs from Papa Track, a promo code for 25% off regular menu price on your next order will be revealed to you, and you can share the code with friends and family!

Papa John’s is committed to providing you with a seamless and transparent ordering process. When your order is confirmed by your selected store, Papa Track is notified and stays in constant communication with the store while they are making, baking, and boxing up your order. Once the order is ready for pick up, or on its way, another notification is sent to Papa Track. We provide an estimated time range to you initially, and then the status of each step is displayed on Papa Track as a fun animated gif as your order progresses from dough to delivery!

You can opt in on the Order Confirmation page to receive an alert via email or SMS/text when your pizza is on its way so you can plan accordingly. This is a one time notification, and you must opt in for each order to receive a Delivery Alert.

Yes. You will lose the bonus Papa Rewards points if they are not redeemed by 11:59pm EST on the last day of your birthday month. Your Papa Rewards points balance will be adjusted to reflect this change on the first day of the new calendar month.

Yes, you are responsible for any delivery fees for the free reward item. And please consider tipping your driver!

You MUST redeem the 10 bonus Papa Rewards points no later than the last day of your birthday month.

Once your points have been deposited, you can use them for a plan-ahead order as long as you place the order to be delivered or picked up on or before the last day of your birthday month.

You can redeem the bonus Papa Rewards points as soon as the points are deposited into your account, or on a future date as long as it is redeemed on or before the last day of your birthday month.

10 bonus Papa Rewards points are automatically deposited into your Papa Rewards account immediately after you apply the unique promo code found in your email. Once they have been deposited, you may redeem them at papajohns.com or our mobile apps; redeem the bonus points for select menu items.

You may redeem the birthday promo code for 10 bonus Papa Rewards points only once per Papa Rewards account.

No reward points will be credited for the qualifying online purchases made prior to enrollment into the Papa Rewards program.

No, accounts cannot be combined. Customers should select a primary account that they would like to utilize for reward point accumulation.

This is an online promotion, redeemable only at papajohns.com or on our mobile apps. This deal is not available by phone or walk-in orders placed at the restaurant or Apple TV.

If you do not use the unique birthday promo code the 10 bonus Papa Rewards points will not be applied to your account.

To use the Birthday Reward, you must enter the unique promo code in the promo code box and select “Apply.” 10 bonus points will immediately be deposited in your Papa Rewards account. Your bonus points can be redeemed immediately or at a later date as long as it is used by the last day of your birthday month.

Yes. You are required to have a papajohns.com account to use your Birthday Reward. You must also be a current Papa Rewards member by the first day of your birthday month and subscribed to receive email from Papa John’s.

An email containing a unique promo code will be sent to you via email within the first week of your birthday month. If you enter the Birthday Reward promo code on a Papa John’s online ordering platform, Papa John’s will add 10 bonus Papa Rewards points to your Papa Rewards account. The unique code and bonus Papa Rewards points will expire on the last day of your birthday month.

The Birthday Reward is an opportunity for Papa John’s to wish you a Happy Birthday during your birthday month with 10 bonus Papa Rewards points through a one-time use promo code you will receive via email. The Birthday Reward promo code and the accompanying bonus points expire on the last day of your birthday month. Once the points have been deposited, they are redeemable for a variety of menu items during your birthday month. This offer is valid at participating U.S. restaurants only.

With Visa Checkout, you now have an easier way to pay with your card online, from the company you know and trust. Create an account once and speed through your purchase without re-entering payment information.

If you are using a Prepaid or Reloadable Credit Card, your Financial Institution may place an additional 15-25% authorization hold on restaurant purchases to cover anticipated tip amount. For questions about your specific card, please call the customer service number located on your card. If your order total, any included tip amount, and the additional 15-25% authorization hold exceeds the amount of funds available on the Prepaid or Reloadable card, your card may be declined.

Once your purchase is complete, you will be charged the amount of the purchase plus any tip amount that you may have added. Your Financial Institution will remove the hold that included the 15-25% additional amount. Removal of the hold could take 3-30 business days depending on the financial institution.

This is a preauthorization hold and appears as a “pending transaction” on your account. In the case of debit cards, “pending transaction” can fall off the account (making the pending amount available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.

Reward points are earned from orders placed using the online ordering system.

Points earned on an order will be in your account the business day following the completion of the order.

Many promo codes need to be entered prior to choosing your pizzas. Try entering the promo code at the beginning of the order.