Paper Source Support Center

Find Paper Source helps, faqs and knowledge base quickly

You Have So Many White Papers—how are They Different?

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Here are white papers in order from the lightest/brightest white to the creamiest white (deepest color):

  • Pure White: the brightest white paper Paper Source carries
  • Eco-White: a standard white paper with 100% recycled content and 30% post-consumer waste
  • Superfine White: a very light cream paper
  • Superfine Soft White: a creamy paper, also referred to as ivory paper

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Which Way Does the Grain Run On Your Bulk Paper?

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The only paper that has a consistent grain is our half parent sheet that measure 26" x 20". The grain on the half parent sheet paper always runs parallel to the 20" side. For all other 8.5" x11" paper and note cards the grain will run both ways within one pack.

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Which Paper Weight is Heavier - Cover Or Text?

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Text weight paper is thinner and great for using in an inkjet printer for newsletters and letterhead. Cover weight paper is thicker, making it ideal for card making, scrapbooking and craft projects. Some printers can also accommodate cover weight paper.

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Are All the Papers the Same Weight?

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No. Paper Source carry a variety of paper weights. Text weight and cover weight are two of the most common paper types you'll find in our solid paper and envelope collection. Details: All solid color papers are 80 lb. cover and 80 lb. text. Luxe papers are 78 lb. cover and 60 lb. cover. Luxe fino papers are 77 lb. cover and 60 lb. cover. Stardream papers are 105 lb. cover and 81 lb. text.

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Can I Use a Debit Card When I Purchase Item At This Website?

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Yes. Paper Source accepts debit cards as form of payment. Please note that although Paper Source authorizes credit cards and debit cards at point of sale, Paper Source does not charge your card until your order has shipped. This can be mistaken for a double billing. Each financial institution is different; please refer to the issuing bank of your card for their specific authorization processes.

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Can I Ship a Gift to Someone?

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Yes. You may choose to have the items you purchase delivered to another residence. Enter the shipping address of the gift recipient upon check out, and check the box that specifies that you do not want an invoice included in your order.

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How are Your Fine Papers Shipped?

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Upon check out you will have the option to add a flat cardboard shipping folder if you have purchased fine paper. This is a good idea to ensure your fine papers are well protected during transit. If you do not order a shipping folder, your papers will be gently rolled and included in your package.

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What Shipping Method Does Paper Source Use?

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Paper Source ships using FedEx and, depending on the weight and destination of the package, FedEx may partner with the United States Postal Service for final delivery. Please keep this in mind when providing your shipping address. Also, all custom printing and embosser orders will require a signature upon delivery, so please use a shipping address where someone will be present upon delivery during the day (e.g. a work address).

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Will I Receive an Order Confirmation Via Email?

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Yes. If you provide your email address when placing an order, Paper Source will send you an email message confirming your order within a few hours.

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Can I Order By Telephone?

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Yes. To place orders by telephone, call 1-888-PAPER-11 (1-888-727-3711).

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I Ordered the Wrong Item and I Would Like to Return It. May I?

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To return items that are unopened and in saleable condition use the FedEx return authorization slip from your original order. Once Paper Source receives the items, Paper Source will post the credit to your account less a return shipping fee of $6.95. All items must arrive to Paper Source in like-new condition; damaged returns will not receive credit.

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How Long Does It Take to Process My Order From Paper Source?

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While Paper Source strives to process all orders as quickly as possible, please be aware that Paper Source's standard turn around time for non-custom, non-personalized orders is three business days, plus shipping time. All orders processed after 12 p.m. central standard time will be processed the next business day. Custom printing and embosser orders follow their own production time schedule as described on the custom printing terms and conditions page or embosser plate product pages.

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Oops! I Forgot One Thing On My Order—can I Add Onto It?

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Once Paper Source's system receives your order it is immediately transferred to warehouse shipping team, at which point Paper Source is unable to make any changes to the order. However, if Paper Source is notified of a requested change early enough and are able to catch your order, Paper Source may be able to cancel the order so that you can place a new order with your desired changes. Paper Source's shipping team processes orders as quickly as possible, so please be sure to contact Paper Source's customer service team immediately if you need to change or cancel an order.

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Can I Receive Updates About Paper Source?

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Yes. Subscribe to Paper Source's email newsletter to receive information on new products, promotions, in store events, and more.

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What Does Notify When Available Mean On the Website?

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The Notify When Available message displays when Paper Source is out of stock on an item. If you sign up to be notified, you will get an email notification when that item becomes available.

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Does Paper Source Have Store Locations?

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Yes. Paper Source stores are located across the country. Each one is part paper store, part unique gift shop, and all creative inspiration.

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Also, you can visit Paper Source Official Website to get more helps, faqs and knowledge base.

About Paper Source

Paper Source is a premier paperie and gift retailer offering each customer an intimate, boutique-feel when they enter our stores.

More than half of our products feature original Paper Source designs from our Chicago-based team — offering a unique aesthetic and exclusive color palette.