Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact PartsGeek as there may be an issue with your return.
PartsGeek charges 6.625% sales tax in the state of New Jersey.
All checks and money orders should be payable to Parts Geek, LLC. You can mail your check/money order to: Parts Geek, LLC, 777 Route 70 East, Suite G-103, Marlton, NJ 08053. Please do not mail a check or money order without first obtaining a quote/invoice number from our sales department. Please write the order number on your check.
PartsGeek does not accept order cancellations because they often package products within an hour of ordering which is why they don't have the ability to cancel orders. PartsGeek begins the order process as soon as the order is placed.
If you refuse your order you must send us a support ticket as soon a possible to inform PartsGeek that you refused your order. Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 3 weeks)
Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. Truck freight orders are usually delivered in 7-12 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number.
Overnight and 2-day delivery is not guaranteed, if you select overnight or 2-day shipping that only means that arrangements will be made to ship it out using that service. Please be aware that overnight orders placed on Friday will be delivered Monday with the exclusion of a holiday. PartsGeek does not offer delivery on Saturday, Sunday or holidays.
Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you provided at the point of sale.
Also, you can visit PartsGeek Official Website to get more helps, faqs and knowledge base.
We have been offering automotive parts & supplies for sale since Parts Geek, LLC was formed in 2008. Our office is located at 777 Route 70 East, Suite G-103, Marlton, NJ 08053. (Please note: We do not offer walk in service at this location) We arrange shipping from warehouses throughout the United States. We pride ourselves in providing the best customer service on the Internet.
Their main office and returns center is located in New Jersey. PartsGeek has 2 main warehouses, one located near their office in New Jersey and the other in California. They have a few very small warehouses elsewhere but most orders will ship from either our CA or NJ warehouse or both depending on their inventory.