People Tree Support Center
Find People Tree helps, faqs and knowledge base quickly
My Tracking Says My Parcel Has Been Delivered But I Haven’t Received It, What Should I Do?
Please check if you have received a missed delivery card and that your parcel hasn’t been left in a safe space, with a concierge or at a neighbor’s address. If the parcel has still not been found, please contact our Customer Care team at people@peopletree.co.uk for further assistance.
Where is My Tracking Reference?
You should receive a tracking reference once your parcel has been dispatched from our warehouse, please bear in mind that it can take 1-2 business days for your order to be dispatched. If you haven’t received your tracking within this time, please contact People Tree's Customer Care team and they would be happy to send it through to you.
Will I Be Charged VAT on People Tree?
All prices displayed on the UK website include UK Value Added Tax (VAT). If shipping outside of the EU, the prices do not include UK VAT but your order may be subject to local duties.
How Can I Pay On People Tree Site?
Payment for orders must be made by debit or credit card. All online transactions are protected by the latest security technology. For added security when you place an order, People Tree does not retain your payment details. You can pay for your order online by:
Amazon Payments (UK customers only), PayPal, Visa, MasterCard, Maestro, Switch and American Express
Please note: If you are paying by Visa or MasterCard, you may be required to authenticate your purchase using Verified by Visa or MasterCard SecureCode in order to protect your card against unauthorized use.
Do I Need to Create a People Tree Account to Place an Order?
You will need to create a People Tree account unless you are an Amazon account holder. You can use your Amazon account to make a payment.
Also, you can visit People Tree Official Website to get more helps, faqs and knowledge base.
About People Tree
People Tree is a pioneer in Fair Trade, ethical and environmentally sustainable fashion. Most of the garments are handcrafted in certified organic cotton and sustainable materials, dyed using safe and natural dyes and People Tree chooses natural and recycled products over toxic, synthetic and non-biodegradable materials.