Perfumania Support Center

Find Perfumania helps, faqs and knowledge base quickly

Can Perfumania.com Mail Customer Orders to a Perfumania Retail Store for Pickup?

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No. Perfumania.com can only ship directly to the customer. One of the main reasons behind Perfumania.com's ability to offer deep discounts is our efficient business model. It is more cost effective to ship orders directly to you, your family members, or friends. Perfumania do not ship customer orders to Perfumania, Inc. stores for customer's pick-up.

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Can Perfumania.com Locate and Obtain Specially Requested Items for Their Customers?

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You are welcome to send Perfumania your fragrance request by email to [email protected] or call customer service department at (866) 557-2368 between the hours of 9am to 5pm Eastern Standard Time to make a special request. Perfumania will do our best to locate the requested product and notify you when it becomes available.

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Does Perfumania.com Deliver to International Destinations?

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Yes. Perfumania currently delivers to Canada (excluding the Northwest Territories, Nunavut and the Yukon Territory.)

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Does Perfumania.com Sell Customer Information Or Customer Lists to Other Companies?

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No. All information submitted to Perfumania.com remains confidential. Customers can be assured that Perfumania does not sell any of the provided information to other enterprises, nor does Perfumania transfer information to other enterprises for marketing purposes.

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Why is It That the Customer is Required to Give Their Billing Address When They No Longer Reside At That Residence, Or Do Not Wa

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One of Perfumania's policies is to verify the cardholder's name and billing information, thus minimizing the number of fraudulent purchases and thereby protecting both customers and Perfumania. Reducing fraud makes it possible for us to lower Perfumania's prices.

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Will the Customer's Order Be Sent to Their Billing Address?

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All orders will be sent to the address that the customer has listed as their shipping address.

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How Long Will It Take Before Orders are Processed and Shipped?

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Once payment has been confirmed, most orders are shipped on the following business day except for UPS 2nd Day and UPS Next Day orders received by 12:00 p.m. (EST) on a business day that are shipped on the same day.

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are Customers Required to Pay the Shipping Charges for Items That are Being Returned?

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Yes, the customers are required to pay for any items returned to Perfumania. Perfumania may refund shipping costs if the return is a result of Perfumania.com's error.

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What is Perfumania.com's Policy On Issuing Customer Credits for Returned Merchandise?

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Once it is determined that the returned merchandise is in a resellable condition, Perfumania will then issue the customer credit for the merchandise.

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Once Packages Have Left Perfumania.com's Premise, Who Has the Responsibility for Product Delivery?

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Once merchandise has left Perfumania.com's premises, the responsibility for safe delivery is with Perfumania.com's carrier . On behalf of its clients, Perfumania.com will seek recourse from the carrier in the event of loss or damage and subsequently refund all missing or damaged products.

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How are the Products Delivered?

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Perfumania currently uses UPS Surepost and UPS Mail Innovations to ship to the contiguous 48 United States, Perfumania ships via UPS Ground to Alaska, Hawaii and Canada. Perfumania also offers expedited shipping via UPS 2nd Day and Next Day services to United States addresses. Orders to Canada are only delivered via UPS ground shipping.

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Can My Order Be Delivered On the Weekend?

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No, the services Perfumania uses do not deliver packages on weekends.

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Can Customers Return Items Purchased Over the Internet to the Nearest Perfumania Retail Store for an Exchange Or Credit?

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Yes. You may return your Perfumania.com order to any one of our Perfumania Retail Locations in the U.S. and Puerto Rico. Please bring your original Order Confirmation that you received when the order was placed.

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Does Perfumania.com Sell Imitation Brands, Old and Or Used Products?

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Perfumania.com does not carry or sell any imitations, old, or used items. All of products are the same quality you would expect to find at the leading department stores.

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How is It That Perfumania.com is Able to Carry Certain Items That Cannot Be Obtained Anywhere Else?

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Traditional retail stores are restricted in the variety of items they are able to stock, because they are catering to a specific demographic area. However, Perfumania.com has a much more efficient inventory model that makes it cost effective for us to carry a much wider variety of products targeting all kinds of niche customer demands.

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Also, you can visit Perfumania Official Website to get more helps, faqs and knowledge base.

About Perfumania

Perfumania operates hundreds of discount retail stores throughout the United States and Puerto Rico to meet the needs of today’s fashion-conscious, value-oriented consumers. Perfumania’s success is not only because of the wide selection of high quality products offered at substantial savings, but also because of the dedication of the people who provide superior customer service everyday.

Our fragrance consultants are trained to provide personalized service and expert advice about today’s most popular fragrances, as well as the classic and hard-to-find fragrances. Meeting this need requires three basic principles: service, selection and quality. Because of the dedication and superior customer service offered by our Associates, Perfumania has been successful at upholding all three, while maintaining fantastic discount pricing.